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About COOPER DURHAM

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW is officially entering the Formula E world as a team partner.

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Where Next?

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Gary Andrews

New Car Sales Manager
  • Years in the company

Helen Smith

Aftersales Manager
  • Years in the company

Neil Tippins

Parts Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above, and car was ready when they said it would be.

Service

Took longer than expected

Service

Ease of booking in and attentive/friendly staff.

Service

I was offered a va let wash after service but some areas had been missed.

Service

everything ok except rather long wait in service centre to book car in and also collect

Service

I always get excellent service.

Service

Mentioned a tyre with a screw in it and requested advice, the screw was noticed or mentioned during inspection feedback. When questioned the tyre wad re-inspected and found. Still also waiting promised email feedback on service pack.

Service

Service and MOT was carried out as planned and courtesy car was made available. Staff friendly and welcoming

Service

the car was serviced and returned promptly, courtesy car provided was of an acceptable standard. Pricing could be more competitive, as expensive for the level of service completed

Service

An excellent all round experience lovely and helpful staff and they do a nice cup of tea

Service

cooper Durham always deliver a very good service

Service

Customer acknowledgment from staff. Service time was much longer than originally advised.

Service

Perfect service

Service

No issues found with the car, video received to demonstrate

Service

Although the MOT was booked in advance, when the car was dropppwd off, the MOt was treated as a “Walk In” meaning that the time taken was longer than expected and the time we had to wait ended up being inconvenient

Service

Please see the answer to question 1

Service

Pleasant knowledgeable staff.

Service

As above

Service

Very adaptable resolution to the minor problem that arose

Service

Again the marks reflect the quality and professional way in which the visit was handled.

Service

All BMW dealers are outstanding; however, Cooper Durham is a shining example!

Service

everything done properly

Service

Car collection and drop off prompt. All the boxes ticked for me with the service.

Service

All issues resolved quickly by the dealer

Service

Everything completed with total satisfaction

Service

The service was completed but it took longer than promised and I had to leave without the vehicle being cleaned.

Service

See points made in the first box.

Service

Carried out the work as agreed and I was treated as though I was a valued customer.

Service

Spent quite a long time on my weekend waiting to drop my car off and then waiting to pick my car up, also as requested as part of my services the car had not been washed and hoovered which led to another 30 minutes waiting time. Quality wash poor.

Service

Service and MOT complete

Service

Always good service.

Service

Cooper BMW Durham are helpful & curteous.

Service

Michelle went out of her way to accommodate the specific problem I had with picking up the car by arranging delivery. I was impressed by the speed with which the problem with the car was resolved.

Service

Had to wait two hours for a oil service

Service

Very satisfied overall, however one issue with car remains unsolved due to difficulty in finding fault.

Service

The staff mainly. Gary Andrews in particular was a pleasure to deal with.

Service

central booking advised me to be at the dealer for 8:00 hrs on Saturday dealer does not open until 9:00 on Saturdays

Service

Needed 3 visits to solve problem - could it have been fixed 1st time?

Service

explained every thing that needed doing

Service

Excellent service as usual.

Service

I have never had a bad experience everyone is really friendly and polite and very professional

Service

good friendly staff

Service

As ever car returned clean, work done, kept informed

Service

Service side are okay.

Service

Looked after very well with complimentary breakfast

Service

Arranged for a hire car which did not turn up, waited over half an hour before being given a BMW courtesy car, asked for the car to be washed and vacuumed but end result was poor.

Service

They listened to what I needed and did their very best to help.

Service

Professional attitude and nothing is too much trouble

Service

Always a pleasure to be made so welcome by staff and excellent service.

Service

Friendly and good customer services skills if all of the staff and I liked the film of the issues my car had

Service

Service items and price were not clear. Inclusion of items that weren't really needed (pollen filter) added significantly to cost without option for removing rim this service. No problem with quality of work - but was very expensive.

Service

Car service was completed as planned but we were would be cleaned and hoovered. When going to car it had not been washed or cleaned inside at all. Car was taken away where it was washed outside, but on return again, it still was not cleaned inside.

Service

It was no different to any other garage I have been to.

Service

As detailed above. Emma was really good when I first booked in but still awaiting call backs from Christian. Chased twice now and still no call.

Service

My car was quickly booked in, complimentary food and beverages were supplied at the near Broomside Hotel. Here, I could complete my work whilst awaiting my car.

Service

I have no complaints and everything went as they said it would, nothing to be dissatisfied about.

Service

Having had tyres fitted to my M4, I would have expected the old tape would have been removed from where the old balance weights had been.

Service

Matt, the salesman was very helpful and not aggressive in his sales pitch, I found him honest and easy to get along with.

Service

I have no issue at all with the work carried out on my vehicle. I was satisfied with it.I was not happy with the courtesy car I was give as it only had 30 miles worth of diesel in the tank.

Service

See above.

Service

First class service on all my visits to your showrooms

Service

If this had been 2 year ago I would of said excellent but since then the service has gone downhill so fast, extended waiting times no longer offered a drink when I arrive, don't feel welcome anymore, not enough characters available to say all.

Service

Nice people

Service

They did the job immaculately and kept me updated from start to finish

Service

Great service, look after me every time

Service

Treated like a customer.

Service

Everyone was very polite and friendly at Cooper Durham.

Service

On the Saturday morning 8am I arrived at Durham as per my appointment only to find that the centre did not open until 9am. Fortunately a very kind gent was working early and took my vehicle. Girls on the service desks in the dealership are excellent.

Service

Great service and professionalism from Reception staff, Andrea and Michelle on Service and Andrew Bolam on sales.

Service

Stiffed for a full service yet had only had the car just over 3 months having done a smidge over 4,000 miles. Was told I would get a call back to sort but was made to pay full price, I am still waiting to hear back from somebody, it has been 3wks.

Service

The service given was courteous and I was kept informed at all times.

Service

The staff make your car service an enjoyable experience

Service

See above

Service

Satisfied as it was done quickly and also valeted

Service

A slight delay in car being returned.

Service

Problems were addressed and resolved.

Service

As above

Service

everything was sorted and on time.

Sales

Very smooth process all handled with professionalism.

Sales

The service I received from first stepping in to the showroom was miles above any other car dealership that I have ever been to. The knowledge of the salesman, Daniel Readman, was excellent and he was kind and helpful about every aspect of the proces

Sales

Very attentative our needs

Sales

Everything was great. Right down to the choice of number plate being recognised as something that I would like for my initials. Louis was a fantastic sales person at bmw.

Sales

Quick, Stress free transaction

Sales

Sales executive Andrew Bolam was helpful, knowledgeable and courteous throughout the process.

Sales

I'm a repeat customer to the same dealership and have been served by the same salesperson twice and found him (Gary Andrews)to be up front and honest what you see you get.

Sales

Daniel Readman was very knowledgeable and very enthusiastic about the BMW product. He was skilled at creating a deal which suited both parties. We went from 'just looking' to buying the car in one visit.

Sales

Louis was always there to answer questions even responding to my texts when he was on holiday.

Sales

Louis Fraser very helpful and all round very good sales person

Sales

The people - Daniel, Gary and Titto where great. They offered their time, shared knowledge, and help me in selecting the 435 XD. A great blend of presence, product knowledge and politeness - making the purchasing decision a joy.

Sales

delivery was very good

Sales

The staff at the BMW centre were all very helpful and pleasant at all times and I was kept updated throughout the process of looking for and buying the car. The showroom and facilities seem fine although parking can be a problem. handover excellent

Sales

As above, I expected good service and a quality product, which I received.

Sales

The salesman who we dealt with was very helpful. He was careful to establish the type of car we needed and the price we wanted to pay.

Sales

They were fantastic - couldn't have done more. I was "qualified" and advised which vehicles would suit my needs. The showroom is magnificent and staff so friendly but always professional.

Sales

Everything that was asked for was complete on the given timescales, the staff couldn't be anymore helpful.

Sales

As above

Sales

Impressed with the personal attention and the knowledge on the new 530e Hybrid given by the salesman Louis Fraser.

Sales

Delvered exactly as promised and kept updated all the time by salesman ( C Davies )

Sales

Outstanding service keeping us updated all the time

Sales

Every detail was well explained and his product knowledge was impressive. Also we were kept up to speed with the progress.

Sales

Exceptional service

Sales

Absolutely happy

Sales

The dealer cooper Durham and the salesman Danial were helpful, knowledgable and professional, from arranging a test drive to picking up my lovely new BMW.