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About COOPER DURHAM

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW is officially entering the Formula E world as a team partner.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Gary Andrews

New Car Sales Manager

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They did the job immaculately and kept me updated from start to finish

Service

Great service, look after me every time

Service

Treated like a customer.

Service

Great service and professionalism from Reception staff, Andrea and Michelle on Service and Andrew Bolam on sales.

Service

Everyone was very polite and friendly at Cooper Durham.

Service

On the Saturday morning 8am I arrived at Durham as per my appointment only to find that the centre did not open until 9am. Fortunately a very kind gent was working early and took my vehicle. Girls on the service desks in the dealership are excellent.

Service

Stiffed for a full service yet had only had the car just over 3 months having done a smidge over 4,000 miles. Was told I would get a call back to sort but was made to pay full price, I am still waiting to hear back from somebody, it has been 3wks.

Service

The staff make your car service an enjoyable experience

Service

The service given was courteous and I was kept informed at all times.

Service

Satisfied as it was done quickly and also valeted

Service

See above

Service

A slight delay in car being returned.

Service

Problems were addressed and resolved.

Service

As above

Service

See above.

Service

Lost a lot of credibility with me. But to be fair it's not Durhams problems it's the group I was using Durham because Teesside could not fit me in and it was Durham that give me all the information about my problem. I was disappointed with outcome.

Service

Staff very helpful and polite

Service

Well looked after and thorough examination of vehicle

Service

Service centre Durham poor will not reply to my messages or emails to the manager..

Service

See my previous answer.

Service

Service administrator was poor

Service

I was advised my tyre pressure was wrong, which my onboard computer did not flag. When I questioned this with the agent, they said they would look into that but they did not get back to me on it. Because of 'incorrect' tyre pressure, I need new tyres

Service

Great service, pity they didn't have the map updates available

Service

All completed within timeframe andwas kept up to date with progress

Service

as above

Service

Resolved problems and advised me of a recall and arranged new booking.

Service

Helpful and friendly staff. Completed work to time and to high quality

Service

Customer service was excellent. The maintenance cost much less than I anticipated and the garage provided lunch while I waited.

Service

Always very efficient and quick

Service

Service and communication was excellent throughout

Service

Problem resolved quickly

Service

I had two new rear tyres fitted... However, the nearside rear tyre went to zero pressure overnight - thus, I had to return to Cooper, Durham early the next day... The recovery situation was handled well by The Service Rep, Michelle..

Service

Emma arranged the appointment and she had the work done really fast

Service

As above

Service

Recall issue actioned satisfactory and the car returned on time by competent personnel from reception to technical departments.

Service

called the service dpt 10.am, tyres were fitted by 1.0pm.

Service

Car returned promptly and clean

Service

The work carried out hassle free.

Service

No problems

Service

Down to Michelle

Service

Purchased new car for wife. Salesman went above and beyond on handover

Service

All of the work was undertaken as planned

Service

Wendy was amazing... got my car into the workshop very quickly so I could make my 220 plus mile journey home in the comfort and safety of my own vehicle

Service

Because it was faultless.

Service

Pleasant staff who provide what I require

Service

So hard to have my private plate transferred.!!

Service

Took 6 days to solve problem however was given a courtesy car

Service

Initial diagnosis of the AC problem was incorrect and fixing the problem was delayed unnecessarily causing irritation and inconvenuence

Service

Two faults that had arisen were rectified and communications were good

Service

Helpfully collected the car for me and did some extra work to fix minor problems

Service

MOT carried out on time

Service

Professional and polite service, good communication, good valet, good service throughout

Service

The guys at Durham Cooper go out of their way to making you feel welcome, wether you are a new or existing client. They make the sales process very smooth and ensure the correct and best arrangement is put in place for you.

Service

SERVICE WAS VERY GOOD.STAFF WHERE EXCELLENT

Service

Good customer service and answered all questions satisfactorily plus offered us a drink while we were waiting.

Service

Excellent service

Service

Mike was great. However I was unable to get my preferred collect and drop off service option despite my booking being two weeks away.

Service

I've always had the very best service at Durham and this time was no exception

Service

I received competitive quotations for the work undertaken, which was executed professionally and without redress. Many thanks to Helen and Emma for their considerate attention to my requirements.

Service

Outstanding service and really helped out when another garage had left me in a predicament.

Service

Service staff very friendly. Service completed on time.

Service

They provided a free of charge pre-MOT /service check when they realised the actual service wasn't quite due

Service

The person looking after me was professional from the first contact

Service

Their service is first class as always, best dealership I have ever used.

Service

Absolutely happy

Sales

The dealer cooper Durham and the salesman Danial were helpful, knowledgable and professional, from arranging a test drive to picking up my lovely new BMW.

Sales

Excellent service as always!

Sales

One of the best experiences I've had in buying a car. Treated every well, no gimmicks and felt professional and not to much like I was being sold to. I was given options to mull over. Better than Audi

Sales

kept up to date on every step from order, through production then delivery

Sales

Good value

Sales

Louis was fantastic - explained everything and was successful in negotiating a price which was right for me.

Sales

Everything went smoothly, communication was excellent throughout the process. Was well looked after.

Sales

I was kept posted with build dates and delivery etc.

Sales

We look very our new car and the whole experience from start to finish was perfect

Sales

Good friendly team,am to please made you feel one of the family no pressure .

Sales

I was very well looked after I felt like nothing was a problem.

Sales

Made very easy.