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About COOPER DURHAM

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW is officially entering the Formula E world as a team partner.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mark Royal

Head of Business
  • Department Sales

Gary Andrews

New Car Sales Manager

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did everything expected, although took a little bit longer than anticipated

Service

Check in/drop off was extremely slow I had to go back to reception as I thought I'd been forgotten about!Noticed a dent in door that evening (i accept I can't prove this occurred in the dealership but I know for certain it wasn't there that morning)

Service

Had to go back again before everything sorted. Could do without this as it is a 40 mile round trip every time

Service

Enjoyed the experience

Service

No problem with the way things get done

Service

I didn't realise this service would take 3 hours and as I decided to wait I hadn't made any provision to leave the car and come back when it was finished, it would be very beneficial for the operator to inform customers of this long wait.

Service

Excellent customer service, coffee on arrival and collection, technician consulted me personally, issue resolved and the car handed back to me personally. Received a video detailing issue.This is how it should be, professional and efficient.

Service

Smoothness of the service experience whilstenjoying the coffee and the newspapers in the waiting area.The washing down and cleaning of the car could beslightly improved.

Service

Good professional service

Service

service completed excellent but car valet was a bit to be desired tyres and wheels looked as if they had plouged a field

Service

Service and cost explained before, final price less than estimate and a free breakfast thrown in.

Service

Helpful staff and convenient appointment.

Service

The service felt personal not just another number.

Service

The service that I received was not good at all

Service

Couldn't fault it.

Service

Again it’s all down to how great the staff are

Service

Many thanks to Emma for the faultless service, I will definitely be back to Cooper Durham.

Service

Did exactly what was required in a timely fashion. Staff very polite and friendly.

Service

Overall good service

Service

Did what I asked for at a fair price.

Service

Same comment as above

Service

Customer service is terible even from management

Service

The staff were all helpful.

Service

The best BMW dealt I’ve used in 12 years of owning BMWs

Service

I am always treated with courtesy. It is though I am one of a family. Points arising are discussed fully and remedies explained satisfactorarily.

Service

If the dashboard, front sill, and some smaller interior areas been cleaned it would have been completely, just that extra mile required

Service

Efficient, friendly process.

Service

Difficulty getting courtesy car - problem with new online system. Wrong part ordered for car meaning off road for an extra 24 hours - can happen but wouldn't expect it from dealer. Had to use bus - one hour each way with 2 kids!

Service

Really good, pleasant people to do business with and very, very helpful. The best service department I have found in 30 years of BMW ownership, so much so that I happily travel further to go to this dealership.

Service

Service reception staff are very professional and helpful

Service

Great staff

Service

Excellent communications

Service

The staff on the service department are great! Couldn’t ask for better staff and the politeness made me feel welcome

Service

Pleasant afternoon working in dealership while car was fixed.

Service

Very satisfied

Service

Friendly and professional service.

Service

Having had a Mot inspector inspect the vehicle , I felt there was a Element of Selling Up .

Service

All completed as arranged with friendly service

Service

Excellent service

Service

kept informed of service results

Service

Great service

Service

Very good attention to detail, make you feel valued as a customer

Service

excellent service

Service

Called when service was nearly due, staff very polite and informative. Turn around time very quick.

Service

As above,can’t fault the customer service but not finding a fault was disappointing.

Service

No problems

Service

Everything carried out as required. Car also received a wash and a hoover inside

Service

Great service , however I never received paperwork after I had repairs done, so am not 100% sure what was exactly done

Service

Very simple process

Service

good service but a convertible was not a useful courtesy car to replace a 3 Series Tourer.

Service

Everything was absolutely fine

Service

Customer service is great

Service

Received call to let me know the car was ready for collection within time requested. This is unusual for many dealers.

Service

I would like to mention Wendy Hall who was very helpful and went the extra mile to provide the excellent customer service which I received

Service

The two lady’s I dealt with were really helpfull and from the minute I walked in with my little boy they made the whole process straight forward and I’d like to personally thank them for the teddy my boy loves it massive humbs up

Service

Lovely staff but I had to wait 20 minutes to check car in for service. Not sufficient staff to deal with bookings. I asked for a lift to get to meeting which was less than a mile away. Staff willing and helpful but wait still unacceptable

Service

DID EVERY THING ASKED FOR

Service

See above

Service

Everything completed as requested

Service

Cooper of Durham, have given me back my belief in BMW after visiting the garage in desperation.

Service

Comprehensive service and attention

Service

Superb service offered by Wendy Hall, I had my car in the workshop for 11 days and she kept me informed every day of the progress. She even called into the business on her day off. Wasn't happy with my new car being off the road but Wendy was great.

Service

Efficient service , car ready when required

Service

I was completely satisfied with the service, the price of the repair in my opinion was very high. Also, upon doing some research the forums all have this as a know issue I would have liked some goodwill / policy applied.

Service

Very professional

Service

quick and everything explained fully

Service

Always helpful and polite, and any information is always clearly

Service

I had a problem with the car, info wasn't conveyed to technical staff correctly by recrption. I was told no problem with my car. I asked to speak direct to the tech and then the problem was found, proven and rectified.

Service

Looked after me whilst at the garage

Service

Wendy dealt with issues caused by initial booking of service very professionally.

Service

Helpful but I have to make a return visit for further warranty work to be carried out

Service

Had no problems

Service

The poor service continues, high turn around of staff in certain functions quantifies my thoughts,.

Service

Car was cleaned after finished and no problems

Service

See above.The slight damage is acceptable as I understand accidents do happen & the response by the service team was excellent however the other matter was not acceptable although one individuals actions should not tarnish an otherwise excellent team

Service

Staff were great, very welcoming and just easy to deal with

Service

As above.

Service

Rarely can anything be absolutely perfect but BMW comes very close to that.

Service

The service was an intermediate one, it was offered in a timely manner on a convenient date, and was carried out to a good standard.

Service

Service was completed within agreed timescale

Service

Coopers were marvellous. From arrival to the complementary breakfast and coffee

Service

Garage does what they promise

Service

An all round good experience

Service

See comments below.

Service

Dealt with by Ryan, Ann on reception and Emma on service, all very pleasant and courteous

Service

Ian and Emma made sure my car was taken in promptly and I was kept informed on the repair.

Service

I’ve been a customer here for only a year but the staff are all extremely friendly, and know you on first name terms, which adds that level of trust to the service you receive.

Service

Completely SATISFIED by the endeavours of Chris Davies/BMW Cooper Durham but totally DISSATISFIED with the couldn't give a damn style of BMW Germany/UK. My X2 was weeks late and no-one would tell me - or Chris Davies/BMW Cooper Durham why.

Sales

Sales person Chris Davies was excellent - this is the 4th vehicle I have purchased which he has handled the sale

Sales

THE SALESMAN CHRIS IS A TRUE GENT. HE IS COURTIOUS AND FRIENDLY. MUCH BETTER THAN THE STAFF AT COOPER BMW BOLDON.HOWEVER I FEEL AS THOUGH BMW STANDARDS MAY BE SLIPPING.

Sales

Only thing that stops me giving top marks is down to my previous car purchases with other manufacturers who always gave a bouquet of flowers to my wife, this is a really nice touch that BMW don’t do.

Sales

I felt very important!

Sales

Everything was completed as promised

Sales

We couldn't have asked for better attention and service.

Sales

Kept fully informed at all times

Sales

From the reception staff to the sales man it was very professional and friendly and all our questions were answered . They worked everything around us .

Sales

Because of the amazing staff as I stated in question no;1.

Sales

Great service, overall great experience

Sales

Very good service from everyone the specials lewey helped with all quiries and concerns we had. He make the process of buying a car stress free

Sales

See above plus I got the impression that the customer appreciation is one of the paramount priorities of your staff

Sales

The delivery was a simple process and the car explained to me well by Richard

Sales

I got the car I wanted and Richard Willis the sales person I was dealing with was very helpful and got things done at short notice when I needed it

Sales

A great experience from start to finish.