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just a couple of checks would have saved us both time and troubleone of the remotes didn't work and had to adjust tyre pressures (low) immediately after leaving.
Car off the road for 10 days due to not parts being available.Was told it was going to be 3 weeks and arranged my travel plans accordinglyPoor replacement hire car replacemenet
Wendy and service manager very helpful with my engineering problems keeping me up to date with the problems!! Wendy is always helpful and will to go that extra mile to see that all is resolved. As is Chris Davis sales executive helpful excellent.
They could not have been more helpful, excellent service.
We had previously booked the car for its first MOT after your reminder and your welcome was genuine and appreciated. The work was carried out satisfactorily and we continue to enjoy our BMW. !
Rude service staff when booking the vehicle in.Failure to rectify persistent fault with passenger seat belt warning.Failure to identify that fault had not been rectified when vehicle was collected.Poor quality of cleaning of vehicle inside and out
The lady in service reception, Mrs Hall, was brilliant in all aspects. She kept me updated, ensured I got good value for money and was pleasant and interpersonal at all times. Thank you.
Although my car was washed but they forgot to vacuum clean the boot. I expected a lot better.
Efficient, informed and friendly serviceExemplary in my view.
Repair was diagnosed quickly and effected promptly. A bit expensive!
The way I'm looked after and the efforts the technician took to resolve the issue.
Yet again it was a superbly attentive and customer-focused service as ever. Special mention to Helen who took the time to make sure the work I received was the best possible option. Many thanks!
Informed all along the way of where the problems were and what the garage was going to do to solve them.
Arrived to collect vehicle at time arranged and good communication throughout
Very pleasant people to deal with.
Everything was easily sorted out over the phone to arrange service. Got done on the day I wanted it and at any time of the day. Courtesy car sorted out with no troubles for me.
Very quick and responsive service. Providing me with a hire car which was totally unexpected.
Customer service excellent from the moment I arrived till hand ovet
EMMA THE GIRL I DEAL WITH IS THE ONLY REASON I STILL DRIVE A BMW
Always a pleasure and staff are excellent in customer service
I have been to the showroom several times during the past fortnight both for the purpose of arranging and having a service carried out and also to look at and eventually purchase another vehicle. The staff in both areas couldn't be better.
The cost and the waiting time were exactly as estimated. The waiting area was warm and comfortable and everyone was pleasant and attentive.
First class, only took 1/1/2 hours then on my way.
Simple, good service deserves it.
Fantastic service from the service department as always, Wendy, Emma & Claire are always a pleasure to deal with
Professional and helpful staff and workforce. Reception arrangements were great.
Very quick response to ordering new tow cover
BMW Durham managed to get my car booked in during the Christmas period at short notice. The centre had a car waiting for me to use while mine was in getting warranty work carried out. My vehicle was returned to me full valeted after 2 days.
The car was booked in for a service and recall work to be done via the call centre 10 days in advance. The day before it was due I had a call from the dealership saying the recall work couldn't be done by that dealership. The call centre was at fault
The people at Cooper Durham especially Mark
car was checked out satisfactory
car was in for a fault service was very good
Excellent service. Fully informed throughout. very professional
was able to speak directly with the technician who explained what he had done
They were friendly, efficient and kept me up to date with progress. They provided me with a desk so I could work while waiting and refreshments. Could not have been nicer!
It would appear that simple requests ( drop in to have a wipers changed) have to done with a booking ? Then Wendy stepped in and saw to It been done there and then !
Having received the car back on Tuesday 13th December at 12.30 we set off for our Christmas visits on the Wednesday 14th December and the same fault i.e the seat belt would not pull out from the reel. We had to then go to Stratstone in Doncaster.
Staff were very friendly, knowledgable, and professional. We were kept up to date at every stage both before and after delivery.
Been the worst experience buying a car due to errors from the garage
Daniel was very helpful and explained how it all worked before leaving the hand over room
Very knowledgeable and helpful sales person: Loius Fraser. Great test drive, kept informed all way through process. Can't fault in any way. Louis was a big part in making this purchase easy and enjoyable.
Lewis the salesman had great knowledge about the car went out of his way to help arrange a test drive of the car we were after, nothing was too much trouble Lewis was friendly he kept in touch every step of the way and talked us through all options
The personal service, assistance and advice that listened to exactly what I wanted as a customer.
The whole experience pence was smooth and everything we asked for was not a problem and done with ease.
The salesman I dealt with was very helpful and attentive. I was always made to feel valued
All the staff were great and friendly on arrival and a great cup of coffee in seconds
Pleasant helpful and courteous staff especially Daniel who dealt with my purchase.
Great service from start to finish, good communications and speedy process.
I didn't think after only having my old BMW for three years I could get a competitive deal for a new car, but I was wrong,I feel the staff listened my needs and expectations and found the right car at the right price.
The salemam was great, knowledgable and really informative Also genius team showed me how everything worked.
Good service, not "pushy" like so many car dealerships. Always courteous and kept me up to date with the progress
everything was done in a very professional manner
The purchase was carried out in a totally relaxed manner and I never felt under pressure. They had excellent product knowledge and nothing was too much trouble.
Made to feel part of the BMW team and very special, the day my wife and I picked the car up we were treat vey well, the car was presented well in the handover area and all my questions were answered
Because I was treated with curtesy and respect and very helpful
we had already booked a car from teeside and when we tried to arrange delivery date for three days later they said they had sold it
The salesman and the technical expert were both excellent.
Well it's all about the customer. They suggest what you might like. Never forcing anything on you. Pleased the service quality did not stop with the sales team. It starts with Alan and Reception and service depts it's them that make you buy again.