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Lovely staff but I had to wait 20 minutes to check car in for service. Not sufficient staff to deal with bookings. I asked for a lift to get to meeting which was less than a mile away. Staff willing and helpful but wait still unacceptable
DID EVERY THING ASKED FOR
Everything completed as requested
Cooper of Durham, have given me back my belief in BMW after visiting the garage in desperation.
Superb service offered by Wendy Hall, I had my car in the workshop for 11 days and she kept me informed every day of the progress. She even called into the business on her day off. Wasn't happy with my new car being off the road but Wendy was great.
Efficient service , car ready when required
Comprehensive service and attention
I was completely satisfied with the service, the price of the repair in my opinion was very high. Also, upon doing some research the forums all have this as a know issue I would have liked some goodwill / policy applied.
Always helpful and polite, and any information is always clearly
quick and everything explained fully
I had a problem with the car, info wasn't conveyed to technical staff correctly by recrption. I was told no problem with my car. I asked to speak direct to the tech and then the problem was found, proven and rectified.
Wendy dealt with issues caused by initial booking of service very professionally.
Looked after me whilst at the garage
Had no problems
Car was cleaned after finished and no problems
Helpful but I have to make a return visit for further warranty work to be carried out
The poor service continues, high turn around of staff in certain functions quantifies my thoughts,.
See above.The slight damage is acceptable as I understand accidents do happen & the response by the service team was excellent however the other matter was not acceptable although one individuals actions should not tarnish an otherwise excellent team
Staff were great, very welcoming and just easy to deal with
Rarely can anything be absolutely perfect but BMW comes very close to that.
Service was completed within agreed timescale
The service was an intermediate one, it was offered in a timely manner on a convenient date, and was carried out to a good standard.
Coopers were marvellous. From arrival to the complementary breakfast and coffee
Garage does what they promise
An all round good experience
See comments below.
Dealt with by Ryan, Ann on reception and Emma on service, all very pleasant and courteous
Ive been a customer here for only a year but the staff are all extremely friendly, and know you on first name terms, which adds that level of trust to the service you receive.
Ian and Emma made sure my car was taken in promptly and I was kept informed on the repair.
Overall, was pleased with service provided, other than car was not ready at requested time for pick up.Just a point to note, parking is a nightmare outside.
Warranty terms were met completely
The team was quick to help but took the time to understand the issues.
for the reasons above and also being treated in a friendly but respectful manner
short notice service mot and repairs carried out in one day
Great service, always willing to help
Very satisfied with service
I did have a problem with a scratch which I asked to be removed and it was not fully removed but after I pointed that out the receptionist ensured that the matter was resolved to my complete satisfaction
No fuss. Complete on time and the car was cleaned before handing it back to me.
A good experience
The service at Cooper Durham matches the quality of the product. Having bought the last 3 bmws and last 3 mini's from that dealership. Service from purchase through after sales is excellent.
Everyone is fab here. Helpful, happy, and the service guy was willing to stay behind an extra 20 minutes so my tyre could be changed - I was travelling 400 miles at the weekend and needed my tyre sorting. So I was over the moon.
Always explain in detail any action required, wash, polish and hoover car on completion of service,
Very helpful and accommodating.
The efficiency & care taken on the service
as above and a clean car returned champion
It just took some time to resolve my issues
Experienced a one on one handover of my car for the interim service.Very friendly staff, explained everything that was to be carried out on my car at this service.
Bmw kept me up to date with progress
The issue was dealt with quickly and professionally. The free health check also alerted me to other issues that I will be booking in at Cooper BMW to be fixed.
As above, no issues.
All done in a few hours including washing and vacuuming car
Perfect. Could not find a fault if i tried.
Use of a Loan car made the day bearable
always straight forward and explained
The member of the service team who managed my experience was exceptionally good at what she does....very customer focused.
Lovely staff, very helpful
Very good friendly service at the front desk and service personnel who kept me informed during the time my car was in the centre
Quick and easy process
had a warning light come on told to bring car in put right straight away
The work was carried out to my satisfaction.
My experience with Cooper has been very positive both with sales and after sales services
Was kept informed and job was finished a week earlier than expected
As always, the service was excellent.
again as above the staff were excellent and most helpful I cannot fault the service
Everything done properly and on time.
Good quick service and seem to have sorted the issue car had been in for twice previously
overall experience was very good from initial contact to collecting my vehicle
Very helpful team
Wendy, went the extra mile, to ensure the satisfaction of sorting the tyre insurance company out.
The car was not ready on time.
Servicing was trouble free but the car parking at the garage was terrible upon pick up. There were no spaces and cars were parallel parked . My wife wanted to park to look at some cars but had to drop me off at the door and leave.
Good service but expensive
The service is extremely good, and I would have given the highest rating if the cost was not quite as high.
Efficient respectful service. Didn't feel pressured. Time was given. Salesman didn't labour us with lots of paperwork or too much information so we could make our own minds up, he worked out what I wanted and showed us relevant cars. Good coffee.
Sales side was excellent, but a disproportionate length of time was spent on pushing extras such as tyre insurance. After the explanation of the features of the car, and the finance was dealt with, I just wanted to get in and drive it !
I felt like a million dollars and I was never judge on my appearance or age.
Excellent knowledgeable service, going the extra mile