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They did the job immaculately and kept me updated from start to finish
Great service, look after me every time
Treated like a customer.
Great service and professionalism from Reception staff, Andrea and Michelle on Service and Andrew Bolam on sales.
Everyone was very polite and friendly at Cooper Durham.
On the Saturday morning 8am I arrived at Durham as per my appointment only to find that the centre did not open until 9am. Fortunately a very kind gent was working early and took my vehicle. Girls on the service desks in the dealership are excellent.
Stiffed for a full service yet had only had the car just over 3 months having done a smidge over 4,000 miles. Was told I would get a call back to sort but was made to pay full price, I am still waiting to hear back from somebody, it has been 3wks.
The staff make your car service an enjoyable experience
The service given was courteous and I was kept informed at all times.
Satisfied as it was done quickly and also valeted
A slight delay in car being returned.
Problems were addressed and resolved.
Lost a lot of credibility with me. But to be fair it's not Durhams problems it's the group I was using Durham because Teesside could not fit me in and it was Durham that give me all the information about my problem. I was disappointed with outcome.
Staff very helpful and polite
Well looked after and thorough examination of vehicle
Service centre Durham poor will not reply to my messages or emails to the manager..
See my previous answer.
Service administrator was poor
I was advised my tyre pressure was wrong, which my onboard computer did not flag. When I questioned this with the agent, they said they would look into that but they did not get back to me on it. Because of 'incorrect' tyre pressure, I need new tyres
Great service, pity they didn't have the map updates available
All completed within timeframe andwas kept up to date with progress
Resolved problems and advised me of a recall and arranged new booking.
Helpful and friendly staff. Completed work to time and to high quality
Customer service was excellent. The maintenance cost much less than I anticipated and the garage provided lunch while I waited.
Always very efficient and quick
Service and communication was excellent throughout
Problem resolved quickly
I had two new rear tyres fitted... However, the nearside rear tyre went to zero pressure overnight - thus, I had to return to Cooper, Durham early the next day... The recovery situation was handled well by The Service Rep, Michelle..
Emma arranged the appointment and she had the work done really fast
Recall issue actioned satisfactory and the car returned on time by competent personnel from reception to technical departments.
called the service dpt 10.am, tyres were fitted by 1.0pm.
Car returned promptly and clean
The work carried out hassle free.
Down to Michelle
Purchased new car for wife. Salesman went above and beyond on handover
All of the work was undertaken as planned
Wendy was amazing... got my car into the workshop very quickly so I could make my 220 plus mile journey home in the comfort and safety of my own vehicle
Because it was faultless.
Pleasant staff who provide what I require
So hard to have my private plate transferred.!!
Took 6 days to solve problem however was given a courtesy car
Initial diagnosis of the AC problem was incorrect and fixing the problem was delayed unnecessarily causing irritation and inconvenuence
Two faults that had arisen were rectified and communications were good
Helpfully collected the car for me and did some extra work to fix minor problems
MOT carried out on time
Professional and polite service, good communication, good valet, good service throughout
The guys at Durham Cooper go out of their way to making you feel welcome, wether you are a new or existing client. They make the sales process very smooth and ensure the correct and best arrangement is put in place for you.
SERVICE WAS VERY GOOD.STAFF WHERE EXCELLENT
Good customer service and answered all questions satisfactorily plus offered us a drink while we were waiting.
Mike was great. However I was unable to get my preferred collect and drop off service option despite my booking being two weeks away.
I've always had the very best service at Durham and this time was no exception
I received competitive quotations for the work undertaken, which was executed professionally and without redress. Many thanks to Helen and Emma for their considerate attention to my requirements.
Outstanding service and really helped out when another garage had left me in a predicament.
Service staff very friendly. Service completed on time.
They provided a free of charge pre-MOT /service check when they realised the actual service wasn't quite due
The person looking after me was professional from the first contact
Their service is first class as always, best dealership I have ever used.
The dealer cooper Durham and the salesman Danial were helpful, knowledgable and professional, from arranging a test drive to picking up my lovely new BMW.
Excellent service as always!
One of the best experiences I've had in buying a car. Treated every well, no gimmicks and felt professional and not to much like I was being sold to. I was given options to mull over. Better than Audi
kept up to date on every step from order, through production then delivery
Louis was fantastic - explained everything and was successful in negotiating a price which was right for me.
Everything went smoothly, communication was excellent throughout the process. Was well looked after.
I was kept posted with build dates and delivery etc.
We look very our new car and the whole experience from start to finish was perfect
Good friendly team,am to please made you feel one of the family no pressure .
I was very well looked after I felt like nothing was a problem.
Made very easy.