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Very professional and friendly.
Always get well looked after in a friendly and lovely clean and comfortable environment
Excellent and friendly service from staff. Always made to feel very welcome
Managed to solve issue promptly without appointment.
Excellent fast service, however for the second time in row courtesy car was not provided even after requested. Due to living 30 miles form Cooper Durham garage, being full time working person leaving and picking car after 2-3 days is major hassle.
Great customer interface and service provision.
Friendly staff who did everything perfectly
Support and updated information re collection.
Professional throughout, nothing too much trouble.
Quick and easy
problem was fixed quickly and efficeintly
Excellent staff,work always done to complete satisfaction
The service was completed on time and a courtesy car was made available so I didn't have to wait around.
Prompt service at time booked in as waiting while service being done.
We're busy but still found time to sort my problem.
The kaddi who served us was absolutely helpful and friendly
Car was returned with dirty wheels after it had been valeted and also a new metal trim had been fitted to the boot which was covered in some sort of adhesive
Courteous, friendly & professional service.
Always first class
Excellent service. Friendly staff
Fast efficient experience.
Always treat with a welcome smile and a cup of coffee and biscuit. Feels like a comfy pair of slippers always very welcoming
I can only say that the service we received was outstanding from the lady on reception to the lady on the service desk (i think called Michelle). They were a credit to your dealership, and dealt with our issue fantastically well.
Technicians did all they could to solve problem
Gave me the time and date I wanted to take the car in
Nothing to be dissatisfied about
The issue was resolved and Emma kept me informed as to what was happening and was pleasant to deal with
Really good service apart from - BMW Employee's Child Seat and personal belongings left in courtesy car..
job well done
Pleasant and friendly staff, however there was a bit of a wait to be seen to other than that all ok
The service was great
I think that the customer service skills of the service desk staff are a credit to BMW.
Outstanding service from start to finish. I brought in my 535 for bodywork repair. The smart repair technician is extremely professional and knowledgable. Within a few days, the damage was completely rectified and the car was in its original glory
Everything I required was attended too and completed
Warm welcome, efficient and helpful staff .. and everything done on time.Thanks
We had to wait 20 minutes when dropping off the car and then it was the showroom receptionist rather than service reception who sorted things out.
I was treated very well and the MOT was carried out in a timely manner
I was well looked after during my stay and kept informed during the process.
Great service and completed in time allocated!
Pleasant staff, both on the phone & at the dealership. Efficient, first class service from all involved.
Excellent response to my request for a replacement mirror. Staff went out of their way to accommodate my schedule and customer service at the dealership was similarly excellent.
I have no issues with the service, The car was picked up as arranged and returned. Nothing found to be done.
Satisfaction is always president
Very happy with personal service and friendly nature. Only downside was last minute change to agreement due to BMW not fully investigating my trade in car prior to giving me an initial offer. resulted in last minute alterations
The staff were very helpful and took time explaining the functions of the car. I did not feel under any pressure to pick up the car and leave the garage.
Very helpful, friendly and professional service from Daniel. Good knowledge of the cars and ensured we were well informed and advised so we could make the right choice of vehicle. Overall very happy with the experience.
I cannot praise my experience at the bmw centre highly enough,it was a real pleasure throughout.The sales staff were very knowledgeable pleasant and efficient.the handover of the car was excellent.
From start to finish, we were impressed by the detail and attention paid to the process by Daniel Readman and Richard. Both were efficient, helpful and informative.
Chris Davies, lead sales executive, was very friendly, professional, helpful and always true to his word, he supported and steered me through the decision making process to ensure I made the right deal and purchase to suit my personal requirements.
My family and I havery followed Nigel Carr the salesman from VW to BMW we now have purchased 25 cars from himself.Over the years Nigel has been absolutely outstanding with ourselves.
Everything's great, as ever. Top quality and Nigel Carr is brilliant. Building, service and customer care always premium.
1st class service from start to finish from all members of staff and the guy Chris Davies who sold me the car
Customer service is second to none, staff can't do enough to help make sure I got the right car with the right deal. This is our 3rd BMW from Cooper Durham, I'm always made to feel valued and nothing is to much trouble.
Superb customer service
Ali Agha at Coopers was exceptional and most professional.
Excellent customer experience. Richard Willis is a very friendly, efficient and skilled sales person. He identified the perfect model for me and kept me informed throughout the sales process. Very impressed!
tried very hard to accommodate what we wanted then exceeded it
Andrew Bolam was extremely professional & courteous and is a credit to BMW.
Fantastic thorough out
As usual Andrew and the team at Cooper Durham were very helpful and professional, paying attention to detail and very patient I would have no problem recommending anyone to visit.
Salesman Andy Bowlam very helpful, explained things well and very good after sales. Vehicle had small amount of damage when collected but resolved quickly.
Everything as expected, and on time.
All questions were answered and to a high degree of knowledge and politeness
Have just changed back to BMW after owning a Mercedes. It was like coming home...
Second purchase in a year from this garage They always try hard for the customer
From the day I enquired about the car to delivery, the process was great. Richard kept me informed of its progress and was very patient and understanding when I took delivery
Every step was explained and I was asked after each step if I had understood or had any questions.
Sales executive listened to what I wanted and was extremely polite - did not push anything. I was kept up to date re the delivery of my new car
Everything Andy and Gary said they were going top do they did. Service was outstanding