Yet again it was a superbly attentive and customer-focused service as ever. Special mention to Helen who took the time to make sure the work I received was the best possible option. Many thanks!
Informed all along the way of where the problems were and what the garage was going to do to solve them.
Arrived to collect vehicle at time arranged and good communication throughout
Very quick and responsive service. Providing me with a hire car which was totally unexpected.
Everything was easily sorted out over the phone to arrange service. Got done on the day I wanted it and at any time of the day. Courtesy car sorted out with no troubles for me.
Very pleasant people to deal with.
Customer service excellent from the moment I arrived till hand ovet
EMMA THE GIRL I DEAL WITH IS THE ONLY REASON I STILL DRIVE A BMW
Always a pleasure and staff are excellent in customer service
The cost and the waiting time were exactly as estimated. The waiting area was warm and comfortable and everyone was pleasant and attentive.
I have been to the showroom several times during the past fortnight both for the purpose of arranging and having a service carried out and also to look at and eventually purchase another vehicle. The staff in both areas couldn't be better.
First class, only took 1/1/2 hours then on my way.
Fantastic service from the service department as always, Wendy, Emma & Claire are always a pleasure to deal with
Simple, good service deserves it.
Very quick response to ordering new tow cover
Professional and helpful staff and workforce. Reception arrangements were great.
BMW Durham managed to get my car booked in during the Christmas period at short notice. The centre had a car waiting for me to use while mine was in getting warranty work carried out. My vehicle was returned to me full valeted after 2 days.
The car was booked in for a service and recall work to be done via the call centre 10 days in advance. The day before it was due I had a call from the dealership saying the recall work couldn't be done by that dealership. The call centre was at fault
The people at Cooper Durham especially Mark
car was checked out satisfactory
car was in for a fault service was very good
Excellent service. Fully informed throughout. very professional
was able to speak directly with the technician who explained what he had done
They were friendly, efficient and kept me up to date with progress. They provided me with a desk so I could work while waiting and refreshments. Could not have been nicer!
It would appear that simple requests ( drop in to have a wipers changed) have to done with a booking ? Then Wendy stepped in and saw to It been done there and then !
Having received the car back on Tuesday 13th December at 12.30 we set off for our Christmas visits on the Wednesday 14th December and the same fault i.e the seat belt would not pull out from the reel. We had to then go to Stratstone in Doncaster.
Intelligent staff welcomed me and dealt with my service in a very efficient manner with no delays.
extremely courteous and helpful throughout experience - nothing seemed to be any trouble whatsoever and when I did encounter issues with BMW customer services (central centre not Durham) the Durham staff were very quick to respond.
Staff polite and helpful. Service, warranty check and MOT complete on time at cost informed of.
The service was the worst I have ever received at any garage
Good service has been spoilt by failure to repair a defective item. The defect was not fixed when the car was in for repair as apparently it needs to be replaced by the body shop as it is painted. Despite several reminders I have heard nothing.
Service on the day was completely satisfactory. However I noticed a day or two later my service indicator was showing an inspection was needed within a month. I emailed a photo of what was showing to which I did not receive any reply.
They were ready. Polite, quick, efficient. Happy to talk.
On booking I asked how long it would take and was told no more than an hour so I said I would just wait and didn't need transport. I waited 90 mins before asking then car was brought round but no time for valet as u was late for a meeting.
Because everything was done as requested when the car was booked in and the car was ready when agreed at the time of booking. Everything done was fully explained when the car was picked up.
Work carried out as agreed,. Commpleted on time and my car (my pride and joy) handed back washed and vacuumed inside. I was given a lift into the town centre by garage staff and collected when car was ready, a key factor in choosing Cooper Durham.
Always courteous, kept me well informed & Michael the Technician has done a great job & is always on the ball.
Service done, car cleaned, staff friendly
Friendly, helpful service
Because I was completely satisfied!
Car was booked in for 2 days to have a climate control 'fault' fixed. It transpired that it was not a fault but the way it should have been. The staff should have known this upon booking it in. Total waste of time
My wife had an accident with my car when away from home. This dealer handled the situation in a professional caring way for which we are both very grateful.
Tried charging more than online advertised price and tried getting out of honouring online price after being shown it.
The team pulled out all the stops to make sure I was happy
It took 2 separate day visits and I am still not sure if the problem was solved - when I inquired I received misleading information
very high standard of service and care
Excellent service, good job done and very friendly and efficient staff.
Did not properly assess the reason for the recovery/visit and attempted to sell unnecessary replacement part. Only when challenged did they revisit and reconsider.
Knowledgeable, helpful & efficient staff. Pleasant customer waiting area. Work done as planned and progress updated regularly
I didn't think after only having my old BMW for three years I could get a competitive deal for a new car, but I was wrong,I feel the staff listened my needs and expectations and found the right car at the right price.
Great service from start to finish, good communications and speedy process.
The salemam was great, knowledgable and really informative Also genius team showed me how everything worked.
Good service, not "pushy" like so many car dealerships. Always courteous and kept me up to date with the progress
everything was done in a very professional manner
The purchase was carried out in a totally relaxed manner and I never felt under pressure. They had excellent product knowledge and nothing was too much trouble.
Made to feel part of the BMW team and very special, the day my wife and I picked the car up we were treat vey well, the car was presented well in the handover area and all my questions were answered
Because I was treated with curtesy and respect and very helpful
we had already booked a car from teeside and when we tried to arrange delivery date for three days later they said they had sold it
The salesman and the technical expert were both excellent.
Well it's all about the customer. They suggest what you might like. Never forcing anything on you. Pleased the service quality did not stop with the sales team. It starts with Alan and Reception and service depts it's them that make you buy again.
Always treated as if I am some one special on arrival to Bmw showroom.
Absolutely brilliant, dream car in dream spec ordered and delivered in good time. Chris Davies was a pleasure to deal with and i will certianly be returning to purchase future cars from him.
Excellent service and contact throughout.
Very helpful throughout the process. Car was delivered at a convenient time for me and was spotless on delivery
Helpful and knowledgeable about my purchase. Daniel introduced me to Richard the Business Manager whom I found friendly and polite. On delivery I was met by Daniel and Richard who ensured I was happy with the new car.
The staff worker friendly and helpful
The customer experience has been well-crafted at Cooper's Durham - there's a paucity of the 'hard-sell' which is refreshing and a genuine interest in helping the customer make informed choices and cost options. The 'hand-over' suite is a brilliant.