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Did everything expected, although took a little bit longer than anticipated
Check in/drop off was extremely slow I had to go back to reception as I thought I'd been forgotten about!Noticed a dent in door that evening (i accept I can't prove this occurred in the dealership but I know for certain it wasn't there that morning)
Had to go back again before everything sorted. Could do without this as it is a 40 mile round trip every time
Enjoyed the experience
No problem with the way things get done
I didn't realise this service would take 3 hours and as I decided to wait I hadn't made any provision to leave the car and come back when it was finished, it would be very beneficial for the operator to inform customers of this long wait.
Excellent customer service, coffee on arrival and collection, technician consulted me personally, issue resolved and the car handed back to me personally. Received a video detailing issue.This is how it should be, professional and efficient.
Smoothness of the service experience whilstenjoying the coffee and the newspapers in the waiting area.The washing down and cleaning of the car could beslightly improved.
Good professional service
service completed excellent but car valet was a bit to be desired tyres and wheels looked as if they had plouged a field
Service and cost explained before, final price less than estimate and a free breakfast thrown in.
Helpful staff and convenient appointment.
The service felt personal not just another number.
The service that I received was not good at all
Couldn't fault it.
Again its all down to how great the staff are
Many thanks to Emma for the faultless service, I will definitely be back to Cooper Durham.
Did exactly what was required in a timely fashion. Staff very polite and friendly.
Overall good service
Did what I asked for at a fair price.
Same comment as above
Customer service is terible even from management
The staff were all helpful.
The best BMW dealt Ive used in 12 years of owning BMWs
I am always treated with courtesy. It is though I am one of a family. Points arising are discussed fully and remedies explained satisfactorarily.
If the dashboard, front sill, and some smaller interior areas been cleaned it would have been completely, just that extra mile required
Efficient, friendly process.
Difficulty getting courtesy car - problem with new online system. Wrong part ordered for car meaning off road for an extra 24 hours - can happen but wouldn't expect it from dealer. Had to use bus - one hour each way with 2 kids!
Really good, pleasant people to do business with and very, very helpful. The best service department I have found in 30 years of BMW ownership, so much so that I happily travel further to go to this dealership.
Service reception staff are very professional and helpful
The staff on the service department are great! Couldnt ask for better staff and the politeness made me feel welcome
Pleasant afternoon working in dealership while car was fixed.
Friendly and professional service.
Having had a Mot inspector inspect the vehicle , I felt there was a Element of Selling Up .
All completed as arranged with friendly service
kept informed of service results
Very good attention to detail, make you feel valued as a customer
Called when service was nearly due, staff very polite and informative. Turn around time very quick.
As above,cant fault the customer service but not finding a fault was disappointing.
Everything carried out as required. Car also received a wash and a hoover inside
Great service , however I never received paperwork after I had repairs done, so am not 100% sure what was exactly done
Very simple process
good service but a convertible was not a useful courtesy car to replace a 3 Series Tourer.
Everything was absolutely fine
Customer service is great
Received call to let me know the car was ready for collection within time requested. This is unusual for many dealers.
I would like to mention Wendy Hall who was very helpful and went the extra mile to provide the excellent customer service which I received
The two ladys I dealt with were really helpfull and from the minute I walked in with my little boy they made the whole process straight forward and Id like to personally thank them for the teddy my boy loves it massive humbs up
Lovely staff but I had to wait 20 minutes to check car in for service. Not sufficient staff to deal with bookings. I asked for a lift to get to meeting which was less than a mile away. Staff willing and helpful but wait still unacceptable
DID EVERY THING ASKED FOR
Everything completed as requested
Cooper of Durham, have given me back my belief in BMW after visiting the garage in desperation.
Comprehensive service and attention
Superb service offered by Wendy Hall, I had my car in the workshop for 11 days and she kept me informed every day of the progress. She even called into the business on her day off. Wasn't happy with my new car being off the road but Wendy was great.
Efficient service , car ready when required
I was completely satisfied with the service, the price of the repair in my opinion was very high. Also, upon doing some research the forums all have this as a know issue I would have liked some goodwill / policy applied.
quick and everything explained fully
Always helpful and polite, and any information is always clearly
I had a problem with the car, info wasn't conveyed to technical staff correctly by recrption. I was told no problem with my car. I asked to speak direct to the tech and then the problem was found, proven and rectified.
Looked after me whilst at the garage
Wendy dealt with issues caused by initial booking of service very professionally.
Helpful but I have to make a return visit for further warranty work to be carried out
Had no problems
The poor service continues, high turn around of staff in certain functions quantifies my thoughts,.
Car was cleaned after finished and no problems
See above.The slight damage is acceptable as I understand accidents do happen & the response by the service team was excellent however the other matter was not acceptable although one individuals actions should not tarnish an otherwise excellent team
Staff were great, very welcoming and just easy to deal with
Rarely can anything be absolutely perfect but BMW comes very close to that.
The service was an intermediate one, it was offered in a timely manner on a convenient date, and was carried out to a good standard.
Service was completed within agreed timescale
Coopers were marvellous. From arrival to the complementary breakfast and coffee
Garage does what they promise
An all round good experience
See comments below.
Dealt with by Ryan, Ann on reception and Emma on service, all very pleasant and courteous
Ian and Emma made sure my car was taken in promptly and I was kept informed on the repair.
Ive been a customer here for only a year but the staff are all extremely friendly, and know you on first name terms, which adds that level of trust to the service you receive.
Completely SATISFIED by the endeavours of Chris Davies/BMW Cooper Durham but totally DISSATISFIED with the couldn't give a damn style of BMW Germany/UK. My X2 was weeks late and no-one would tell me - or Chris Davies/BMW Cooper Durham why.
Sales person Chris Davies was excellent - this is the 4th vehicle I have purchased which he has handled the sale
THE SALESMAN CHRIS IS A TRUE GENT. HE IS COURTIOUS AND FRIENDLY. MUCH BETTER THAN THE STAFF AT COOPER BMW BOLDON.HOWEVER I FEEL AS THOUGH BMW STANDARDS MAY BE SLIPPING.
Only thing that stops me giving top marks is down to my previous car purchases with other manufacturers who always gave a bouquet of flowers to my wife, this is a really nice touch that BMW dont do.
I felt very important!
Everything was completed as promised
We couldn't have asked for better attention and service.
Kept fully informed at all times
From the reception staff to the sales man it was very professional and friendly and all our questions were answered . They worked everything around us .
Because of the amazing staff as I stated in question no;1.
Great service, overall great experience
Very good service from everyone the specials lewey helped with all quiries and concerns we had. He make the process of buying a car stress free
See above plus I got the impression that the customer appreciation is one of the paramount priorities of your staff
The delivery was a simple process and the car explained to me well by Richard
I got the car I wanted and Richard Willis the sales person I was dealing with was very helpful and got things done at short notice when I needed it
A great experience from start to finish.