Loading...

About COOPER DURHAM

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

BMW i3 Service Inclusive

Read

BMW Approved Used Cars

Read

BMW Innovation.

Read

BMW is officially entering the Formula E world as a team partner.

Read

Where Next?

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

CORPORATE RETAILER OF THE YEAR

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Gary Andrews

New Car Sales Manager

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

just a couple of checks would have saved us both time and troubleone of the remotes didn't work and had to adjust tyre pressures (low) immediately after leaving.

Service

Car off the road for 10 days due to not parts being available.Was told it was going to be 3 weeks and arranged my travel plans accordinglyPoor replacement hire car replacemenet

Service

Wendy and service manager very helpful with my engineering problems keeping me up to date with the problems!! Wendy is always helpful and will to go that extra mile to see that all is resolved. As is Chris Davis sales executive helpful excellent.

Service

They could not have been more helpful, excellent service.

Service

We had previously booked the car for its first MOT after your reminder and your welcome was genuine and appreciated. The work was carried out satisfactorily and we continue to enjoy our BMW. !

Service

Rude service staff when booking the vehicle in.Failure to rectify persistent fault with passenger seat belt warning.Failure to identify that fault had not been rectified when vehicle was collected.Poor quality of cleaning of vehicle inside and out

Service

The lady in service reception, Mrs Hall, was brilliant in all aspects. She kept me updated, ensured I got good value for money and was pleasant and interpersonal at all times. Thank you.

Service

Although my car was washed but they forgot to vacuum clean the boot. I expected a lot better.

Service

Efficient, informed and friendly serviceExemplary in my view.

Service

Repair was diagnosed quickly and effected promptly. A bit expensive!

Service

The way I'm looked after and the efforts the technician took to resolve the issue.

Service

Yet again it was a superbly attentive and customer-focused service as ever. Special mention to Helen who took the time to make sure the work I received was the best possible option. Many thanks!

Service

Informed all along the way of where the problems were and what the garage was going to do to solve them.

Service

Arrived to collect vehicle at time arranged and good communication throughout

Service

Very pleasant people to deal with.

Service

Everything was easily sorted out over the phone to arrange service. Got done on the day I wanted it and at any time of the day. Courtesy car sorted out with no troubles for me.

Service

Very quick and responsive service. Providing me with a hire car which was totally unexpected.

Service

Customer service excellent from the moment I arrived till hand ovet

Service

EMMA THE GIRL I DEAL WITH IS THE ONLY REASON I STILL DRIVE A BMW

Service

Always a pleasure and staff are excellent in customer service

Service

I have been to the showroom several times during the past fortnight both for the purpose of arranging and having a service carried out and also to look at and eventually purchase another vehicle. The staff in both areas couldn't be better.

Service

The cost and the waiting time were exactly as estimated. The waiting area was warm and comfortable and everyone was pleasant and attentive.

Service

good service

Service

First class, only took 1/1/2 hours then on my way.

Service

Simple, good service deserves it.

Service

Fantastic service from the service department as always, Wendy, Emma & Claire are always a pleasure to deal with

Service

Professional and helpful staff and workforce. Reception arrangements were great.

Service

Very quick response to ordering new tow cover

Service

BMW Durham managed to get my car booked in during the Christmas period at short notice. The centre had a car waiting for me to use while mine was in getting warranty work carried out. My vehicle was returned to me full valeted after 2 days.

Service

The car was booked in for a service and recall work to be done via the call centre 10 days in advance. The day before it was due I had a call from the dealership saying the recall work couldn't be done by that dealership. The call centre was at fault

Service

The people at Cooper Durham especially Mark

Service

car was checked out satisfactory

Service

car was in for a fault service was very good

Service

Excellent service. Fully informed throughout. very professional

Service

was able to speak directly with the technician who explained what he had done

Service

They were friendly, efficient and kept me up to date with progress. They provided me with a desk so I could work while waiting and refreshments. Could not have been nicer!

Service

It would appear that simple requests ( drop in to have a wipers changed) have to done with a booking ? Then Wendy stepped in and saw to It been done there and then !

Service

Having received the car back on Tuesday 13th December at 12.30 we set off for our Christmas visits on the Wednesday 14th December and the same fault i.e the seat belt would not pull out from the reel. We had to then go to Stratstone in Doncaster.

Service

Staff were very friendly, knowledgable, and professional. We were kept up to date at every stage both before and after delivery.

Sales

Been the worst experience buying a car due to errors from the garage

Sales

Daniel was very helpful and explained how it all worked before leaving the hand over room

Sales

Very knowledgeable and helpful sales person: Loius Fraser. Great test drive, kept informed all way through process. Can't fault in any way. Louis was a big part in making this purchase easy and enjoyable.

Sales

Lewis the salesman had great knowledge about the car went out of his way to help arrange a test drive of the car we were after, nothing was too much trouble Lewis was friendly he kept in touch every step of the way and talked us through all options

Sales

The personal service, assistance and advice that listened to exactly what I wanted as a customer.

Sales

The whole experience pence was smooth and everything we asked for was not a problem and done with ease.

Sales

The salesman I dealt with was very helpful and attentive. I was always made to feel valued

Sales

All the staff were great and friendly on arrival and a great cup of coffee in seconds

Sales

Pleasant helpful and courteous staff especially Daniel who dealt with my purchase.

Sales

Great service from start to finish, good communications and speedy process.

Sales

I didn't think after only having my old BMW for three years I could get a competitive deal for a new car, but I was wrong,I feel the staff listened my needs and expectations and found the right car at the right price.

Sales

The salemam was great, knowledgable and really informative Also genius team showed me how everything worked.

Sales

Good service, not "pushy" like so many car dealerships. Always courteous and kept me up to date with the progress

Sales

everything was done in a very professional manner

Sales

The purchase was carried out in a totally relaxed manner and I never felt under pressure. They had excellent product knowledge and nothing was too much trouble.

Sales

Made to feel part of the BMW team and very special, the day my wife and I picked the car up we were treat vey well, the car was presented well in the handover area and all my questions were answered

Sales

Because I was treated with curtesy and respect and very helpful

Sales

we had already booked a car from teeside and when we tried to arrange delivery date for three days later they said they had sold it

Sales

The salesman and the technical expert were both excellent.

Sales

Well it's all about the customer. They suggest what you might like. Never forcing anything on you. Pleased the service quality did not stop with the sales team. It starts with Alan and Reception and service depts it's them that make you buy again.