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About COOPER DURHAM

Find out more about what we do and our team.

Latest News & Events

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW is officially entering the Formula E world as a team partner.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Gary Andrews

New Car Sales Manager
  • Years in the company

Helen Smith

Aftersales Manager
  • Years in the company

Neil Tippins

Parts Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car was not ready on time.

Service

Servicing was trouble free but the car parking at the garage was terrible upon pick up. There were no spaces and cars were parallel parked . My wife wanted to park to look at some cars but had to drop me off at the door and leave.

Service

Good service but expensive

Service

The service is extremely good, and I would have given the highest rating if the cost was not quite as high.

Service

They keep you well informed

Service

Excellent work, all faults fixed under warranty and great staff.

Service

Our salesperson, Daniel Readman, was excellent - helpful, knowledgeable, patient and attentive. The reception staff are also very pleasant, friendly and helpful. Queries about equipment were answered patiently and expertly.

Service

Service great as usual but the vehicle was kept overnight as a known part was not ordered for the repair to be fixed in the same day. This should not happen and is my first negative experience of this dealership in over 10 years as a customer

Service

Staff dealt with booking in quickly and efficiently; provided coffee and biscuits; and car dealt with in timeframe stated.

Service

Having been assured, at the point of sale, that the winter tyres from my previous car were compatible with my new one I was extremely disappointed to find they were not. I had to incur additional expense to have electronic valves fitted.

Service

As above

Service

Excellent customer service and everything explained to me

Service

Good overall customer service

Service

The video from the mechanic was good and the explanation from the guru or expert very informative

Service

Very friendly very helpful very dependable.

Service

Problem resolved quickly

Service

Staff are amazing

Service

Courtesy car was ready and waiting

Service

The girls on service reception are all very helpful. Neil from finance is especially helpful to me and my wife. He is the kind of person that is naturally helpful and a great person to talk to even though service is not his department.

Service

It was an unexpected experience in a garage! I wandered in and was going towards service reception. I was greeted at the front desk & taken to my allocated receptionist. The whole experience was unbelievable. I had high expectations but this was +++

Service

Excellent service

Service

The service was fine (basically a vehicle health) but the interior cleaning was obviously hastily carried out and sloppily left blobs of what I guess is leather polish on the interior in places.

Service

Felt the personal touch from Mark really helpful

Service

The service was good but price quoted for remedial works was very high. Price also included rear brake discs which were not required according to the service video.

Service

Friendly efficient service good choice of days and times. Car ready on time and no problem with work done

Service

I am irritated by the increase over usual market value you quoted for a replacement tyre.When collecting the car I had some bags to transfer. The assistant literally watched me drag a couple of bags and boxes. Not even the remotest offer of help.

Service

Most aspects of service were very good

Service

Because that's how it is

Service

I always get great friendly service at cooper durham

Service

As always all staff helpful and friendlyWell looked after

Service

Excellent service

Service

All dealings do fare have been positive

Service

Excellent service.

Service

From the moment i picked up the phone to when i callected my car, the staff made me comfortable, dealt with the issues on my car instantly and kept me up to date constantly and the staff were very freindly.

Service

All aspects of the service met my expectations in full

Service

during the service some advisory items were raised to be followed up later.the car was purchased from coopers Durham only 6 months earlier and only covered 2500 miles since the purchase !!!

Service

The dealership exceeded expectations

Service

I was allocated an appointment to suit my circumstances and offered a courtesy car if required. Not only was the system alert corrected but the tyres, brakes etc were checked also. The car was washed and valeted. video of service email sent. Great

Service

All jobs complete

Service

did take slightly longer than I was told to expect

Service

See above.

Service

Quick reception and only dealer in my area that would do the work required on a Saturday

Service

Efficient and informative

Service

Michael Wiliknson and the other service staff were extremely helpful

Service

Work was completed as required. No issues when the car was returned. Explained everything from start to completion of work.

Service

Excellent service from the sales exec Oliver Potts which made the difference between buying another BMW and another marque. He went out of his way to help find and secure the right car and always ensured were were kept up to date.

Service

Courteous and helpful staff. Pleasant environment for customers.

Service

At the time of inspection the car was functioning normally

Service

Polite,quick and efficient

Service

As above, everyone I interacted with from booking the car in to collecting the loan car and return were brilliant. I was given coffee and helped to my car with my luggage and all issues were resolved in a timely manner

Service

My advisor was outstanding and very friendly. I was kept informed throughout the day of the progress of my car and was ready at time agreed.

Service

SERVICE COSTS AND SPARES EXCESSIVE.

Service

Basic service carried out as scheduled but tyre pressures were set low (system warning came on within 50 miles of collecting the car)

Service

Great staff and lovely coffee

Service

Michelle managed the service of my car superbly well. Made sure I had a courtesy car available which is important for my job

Service

the lady who dealt with me was excellent,the problem i have is that i still have the same problem with my car

Service

Done the job to a good standard and on time

Service

I needed 2 little body work jobs doing. One cost £180 + VAT; one cost £160. + VAT. Both jobs were done brilliantly; 100% satisfied. Cost of first job, better than anticipated, but in comparison, the second one was very, very expensive.

Service

Nine times out of ten they have done their best to accommodate me in picking up & returning my vehicle. A good service all round.

Service

I was well looked after and everything was carried out to my full satisfaction.

Service

All of my requirements were attended to. I feel the customer comes first.

Service

Excellent service from beginning to end. Advice and recommendations provided regarding my tyres with no pressure or obligation to buy (although I did buy them anyway due to their professionalism!)

Service

Normally I score Cooper Durham "5-star" but reception/booking-in experience was woeful. Receptionist too busy on (personal?) call to deal with me, service desk agent curtly told me "I'm busy, sit down over there, I'll get back to you" 15 mins later..

Service

Made me feel very important and couldn't do enough

Service

Excellent service, and good to have the option of Enterprise Hire car

Service

I felt like a million dollars and I was never judge on my appearance or age.

Sales

Excellent knowledgeable service, going the extra mile

Sales

Would have been ‘completely satisfied’ if the cash back as part of my deal had arrived when it was supposed to, avoiding overdue letters on the voluntary termination settlement of my old car

Sales

Kept me informed. Happy to help with queries I had. Staff new what they were talking about. Unveiling ceremony.

Sales

Always greeted with a warm welcome and offered a refreshment.

Sales

First class Experience highly recommended.

Sales

Was contacted and guided every step of the way by Daniel, a great experience

Sales

Used Cooper Durham for my last three cars

Sales

Cooper BMW Durham are warm and welcoming. We were offered refreshments as soon as we walked in. The purchase process was smooth and efficient. The new G30 was a factory order that arrived within 3 weeks of purchase :-)

Sales

I couldn't have asked for any more.

Sales

From start to finish we had no issues.