No news found with your current search criteria.
As above, and car was ready when they said it would be.
Took longer than expected
Ease of booking in and attentive/friendly staff.
I was offered a va let wash after service but some areas had been missed.
everything ok except rather long wait in service centre to book car in and also collect
I always get excellent service.
Mentioned a tyre with a screw in it and requested advice, the screw was noticed or mentioned during inspection feedback. When questioned the tyre wad re-inspected and found. Still also waiting promised email feedback on service pack.
Service and MOT was carried out as planned and courtesy car was made available. Staff friendly and welcoming
the car was serviced and returned promptly, courtesy car provided was of an acceptable standard. Pricing could be more competitive, as expensive for the level of service completed
An excellent all round experience lovely and helpful staff and they do a nice cup of tea
cooper Durham always deliver a very good service
Customer acknowledgment from staff. Service time was much longer than originally advised.
No issues found with the car, video received to demonstrate
Although the MOT was booked in advance, when the car was dropppwd off, the MOt was treated as a Walk In meaning that the time taken was longer than expected and the time we had to wait ended up being inconvenient
Please see the answer to question 1
Pleasant knowledgeable staff.
Very adaptable resolution to the minor problem that arose
Again the marks reflect the quality and professional way in which the visit was handled.
All BMW dealers are outstanding; however, Cooper Durham is a shining example!
everything done properly
Car collection and drop off prompt. All the boxes ticked for me with the service.
All issues resolved quickly by the dealer
Everything completed with total satisfaction
The service was completed but it took longer than promised and I had to leave without the vehicle being cleaned.
See points made in the first box.
Carried out the work as agreed and I was treated as though I was a valued customer.
Spent quite a long time on my weekend waiting to drop my car off and then waiting to pick my car up, also as requested as part of my services the car had not been washed and hoovered which led to another 30 minutes waiting time. Quality wash poor.
Service and MOT complete
Always good service.
Cooper BMW Durham are helpful & curteous.
Michelle went out of her way to accommodate the specific problem I had with picking up the car by arranging delivery. I was impressed by the speed with which the problem with the car was resolved.
Had to wait two hours for a oil service
Very satisfied overall, however one issue with car remains unsolved due to difficulty in finding fault.
The staff mainly. Gary Andrews in particular was a pleasure to deal with.
central booking advised me to be at the dealer for 8:00 hrs on Saturday dealer does not open until 9:00 on Saturdays
Needed 3 visits to solve problem - could it have been fixed 1st time?
explained every thing that needed doing
Excellent service as usual.
I have never had a bad experience everyone is really friendly and polite and very professional
good friendly staff
As ever car returned clean, work done, kept informed
Service side are okay.
Looked after very well with complimentary breakfast
Arranged for a hire car which did not turn up, waited over half an hour before being given a BMW courtesy car, asked for the car to be washed and vacuumed but end result was poor.
They listened to what I needed and did their very best to help.
Professional attitude and nothing is too much trouble
Always a pleasure to be made so welcome by staff and excellent service.
Friendly and good customer services skills if all of the staff and I liked the film of the issues my car had
Service items and price were not clear. Inclusion of items that weren't really needed (pollen filter) added significantly to cost without option for removing rim this service. No problem with quality of work - but was very expensive.
Car service was completed as planned but we were would be cleaned and hoovered. When going to car it had not been washed or cleaned inside at all. Car was taken away where it was washed outside, but on return again, it still was not cleaned inside.
It was no different to any other garage I have been to.
As detailed above. Emma was really good when I first booked in but still awaiting call backs from Christian. Chased twice now and still no call.
My car was quickly booked in, complimentary food and beverages were supplied at the near Broomside Hotel. Here, I could complete my work whilst awaiting my car.
I have no complaints and everything went as they said it would, nothing to be dissatisfied about.
Having had tyres fitted to my M4, I would have expected the old tape would have been removed from where the old balance weights had been.
Matt, the salesman was very helpful and not aggressive in his sales pitch, I found him honest and easy to get along with.
I have no issue at all with the work carried out on my vehicle. I was satisfied with it.I was not happy with the courtesy car I was give as it only had 30 miles worth of diesel in the tank.
First class service on all my visits to your showrooms
If this had been 2 year ago I would of said excellent but since then the service has gone downhill so fast, extended waiting times no longer offered a drink when I arrive, don't feel welcome anymore, not enough characters available to say all.
They did the job immaculately and kept me updated from start to finish
Great service, look after me every time
Treated like a customer.
Everyone was very polite and friendly at Cooper Durham.
On the Saturday morning 8am I arrived at Durham as per my appointment only to find that the centre did not open until 9am. Fortunately a very kind gent was working early and took my vehicle. Girls on the service desks in the dealership are excellent.
Great service and professionalism from Reception staff, Andrea and Michelle on Service and Andrew Bolam on sales.
Stiffed for a full service yet had only had the car just over 3 months having done a smidge over 4,000 miles. Was told I would get a call back to sort but was made to pay full price, I am still waiting to hear back from somebody, it has been 3wks.
The service given was courteous and I was kept informed at all times.
The staff make your car service an enjoyable experience
Satisfied as it was done quickly and also valeted
A slight delay in car being returned.
Problems were addressed and resolved.
everything was sorted and on time.
Very smooth process all handled with professionalism.
The service I received from first stepping in to the showroom was miles above any other car dealership that I have ever been to. The knowledge of the salesman, Daniel Readman, was excellent and he was kind and helpful about every aspect of the proces
Very attentative our needs
Everything was great. Right down to the choice of number plate being recognised as something that I would like for my initials. Louis was a fantastic sales person at bmw.
Quick, Stress free transaction
Sales executive Andrew Bolam was helpful, knowledgeable and courteous throughout the process.
I'm a repeat customer to the same dealership and have been served by the same salesperson twice and found him (Gary Andrews)to be up front and honest what you see you get.
Daniel Readman was very knowledgeable and very enthusiastic about the BMW product. He was skilled at creating a deal which suited both parties. We went from 'just looking' to buying the car in one visit.
Louis was always there to answer questions even responding to my texts when he was on holiday.
Louis Fraser very helpful and all round very good sales person
The people - Daniel, Gary and Titto where great. They offered their time, shared knowledge, and help me in selecting the 435 XD. A great blend of presence, product knowledge and politeness - making the purchasing decision a joy.
delivery was very good
The staff at the BMW centre were all very helpful and pleasant at all times and I was kept updated throughout the process of looking for and buying the car. The showroom and facilities seem fine although parking can be a problem. handover excellent
As above, I expected good service and a quality product, which I received.
The salesman who we dealt with was very helpful. He was careful to establish the type of car we needed and the price we wanted to pay.
They were fantastic - couldn't have done more. I was "qualified" and advised which vehicles would suit my needs. The showroom is magnificent and staff so friendly but always professional.
Everything that was asked for was complete on the given timescales, the staff couldn't be anymore helpful.
Impressed with the personal attention and the knowledge on the new 530e Hybrid given by the salesman Louis Fraser.
Delvered exactly as promised and kept updated all the time by salesman ( C Davies )
Outstanding service keeping us updated all the time
Every detail was well explained and his product knowledge was impressive. Also we were kept up to speed with the progress.
The dealer cooper Durham and the salesman Danial were helpful, knowledgable and professional, from arranging a test drive to picking up my lovely new BMW.