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The car was not ready on time.
Servicing was trouble free but the car parking at the garage was terrible upon pick up. There were no spaces and cars were parallel parked . My wife wanted to park to look at some cars but had to drop me off at the door and leave.
Good service but expensive
The service is extremely good, and I would have given the highest rating if the cost was not quite as high.
They keep you well informed
Excellent work, all faults fixed under warranty and great staff.
Our salesperson, Daniel Readman, was excellent - helpful, knowledgeable, patient and attentive. The reception staff are also very pleasant, friendly and helpful. Queries about equipment were answered patiently and expertly.
Service great as usual but the vehicle was kept overnight as a known part was not ordered for the repair to be fixed in the same day. This should not happen and is my first negative experience of this dealership in over 10 years as a customer
Staff dealt with booking in quickly and efficiently; provided coffee and biscuits; and car dealt with in timeframe stated.
Having been assured, at the point of sale, that the winter tyres from my previous car were compatible with my new one I was extremely disappointed to find they were not. I had to incur additional expense to have electronic valves fitted.
Excellent customer service and everything explained to me
Good overall customer service
The video from the mechanic was good and the explanation from the guru or expert very informative
Very friendly very helpful very dependable.
Problem resolved quickly
Staff are amazing
Courtesy car was ready and waiting
The girls on service reception are all very helpful. Neil from finance is especially helpful to me and my wife. He is the kind of person that is naturally helpful and a great person to talk to even though service is not his department.
It was an unexpected experience in a garage! I wandered in and was going towards service reception. I was greeted at the front desk & taken to my allocated receptionist. The whole experience was unbelievable. I had high expectations but this was +++
The service was fine (basically a vehicle health) but the interior cleaning was obviously hastily carried out and sloppily left blobs of what I guess is leather polish on the interior in places.
Felt the personal touch from Mark really helpful
The service was good but price quoted for remedial works was very high. Price also included rear brake discs which were not required according to the service video.
Friendly efficient service good choice of days and times. Car ready on time and no problem with work done
I am irritated by the increase over usual market value you quoted for a replacement tyre.When collecting the car I had some bags to transfer. The assistant literally watched me drag a couple of bags and boxes. Not even the remotest offer of help.
Most aspects of service were very good
Because that's how it is
I always get great friendly service at cooper durham
As always all staff helpful and friendlyWell looked after
All dealings do fare have been positive
From the moment i picked up the phone to when i callected my car, the staff made me comfortable, dealt with the issues on my car instantly and kept me up to date constantly and the staff were very freindly.
All aspects of the service met my expectations in full
during the service some advisory items were raised to be followed up later.the car was purchased from coopers Durham only 6 months earlier and only covered 2500 miles since the purchase !!!
The dealership exceeded expectations
I was allocated an appointment to suit my circumstances and offered a courtesy car if required. Not only was the system alert corrected but the tyres, brakes etc were checked also. The car was washed and valeted. video of service email sent. Great
All jobs complete
did take slightly longer than I was told to expect
Quick reception and only dealer in my area that would do the work required on a Saturday
Efficient and informative
Michael Wiliknson and the other service staff were extremely helpful
Work was completed as required. No issues when the car was returned. Explained everything from start to completion of work.
Excellent service from the sales exec Oliver Potts which made the difference between buying another BMW and another marque. He went out of his way to help find and secure the right car and always ensured were were kept up to date.
Courteous and helpful staff. Pleasant environment for customers.
At the time of inspection the car was functioning normally
Polite,quick and efficient
As above, everyone I interacted with from booking the car in to collecting the loan car and return were brilliant. I was given coffee and helped to my car with my luggage and all issues were resolved in a timely manner
My advisor was outstanding and very friendly. I was kept informed throughout the day of the progress of my car and was ready at time agreed.
SERVICE COSTS AND SPARES EXCESSIVE.
Basic service carried out as scheduled but tyre pressures were set low (system warning came on within 50 miles of collecting the car)
Great staff and lovely coffee
Michelle managed the service of my car superbly well. Made sure I had a courtesy car available which is important for my job
the lady who dealt with me was excellent,the problem i have is that i still have the same problem with my car
Done the job to a good standard and on time
I needed 2 little body work jobs doing. One cost £180 + VAT; one cost £160. + VAT. Both jobs were done brilliantly; 100% satisfied. Cost of first job, better than anticipated, but in comparison, the second one was very, very expensive.
Nine times out of ten they have done their best to accommodate me in picking up & returning my vehicle. A good service all round.
I was well looked after and everything was carried out to my full satisfaction.
All of my requirements were attended to. I feel the customer comes first.
Excellent service from beginning to end. Advice and recommendations provided regarding my tyres with no pressure or obligation to buy (although I did buy them anyway due to their professionalism!)
Normally I score Cooper Durham "5-star" but reception/booking-in experience was woeful. Receptionist too busy on (personal?) call to deal with me, service desk agent curtly told me "I'm busy, sit down over there, I'll get back to you" 15 mins later..
Made me feel very important and couldn't do enough
Excellent service, and good to have the option of Enterprise Hire car
I felt like a million dollars and I was never judge on my appearance or age.
Excellent knowledgeable service, going the extra mile
Would have been completely satisfied if the cash back as part of my deal had arrived when it was supposed to, avoiding overdue letters on the voluntary termination settlement of my old car
Kept me informed. Happy to help with queries I had. Staff new what they were talking about. Unveiling ceremony.
Always greeted with a warm welcome and offered a refreshment.
First class Experience highly recommended.
Was contacted and guided every step of the way by Daniel, a great experience
Used Cooper Durham for my last three cars
Cooper BMW Durham are warm and welcoming. We were offered refreshments as soon as we walked in. The purchase process was smooth and efficient. The new G30 was a factory order that arrived within 3 weeks of purchase :-)
I couldn't have asked for any more.
From start to finish we had no issues.