Excellent service. Fully informed throughout. very professional
I paid for a 5 year service plan when I purchased the car new but the engine oil has only been changed once the last time23/6/2015 the car is now 5 years old the oil & filter should be changed every year as condensation gets into the oil not happy
was able to speak directly with the technician who explained what he had done
They were friendly, efficient and kept me up to date with progress. They provided me with a desk so I could work while waiting and refreshments. Could not have been nicer!
It would appear that simple requests ( drop in to have a wipers changed) have to done with a booking ? Then Wendy stepped in and saw to It been done there and then !
Having received the car back on Tuesday 13th December at 12.30 we set off for our Christmas visits on the Wednesday 14th December and the same fault i.e the seat belt would not pull out from the reel. We had to then go to Stratstone in Doncaster.
Intelligent staff welcomed me and dealt with my service in a very efficient manner with no delays.
extremely courteous and helpful throughout experience - nothing seemed to be any trouble whatsoever and when I did encounter issues with BMW customer services (central centre not Durham) the Durham staff were very quick to respond.
Staff polite and helpful. Service, warranty check and MOT complete on time at cost informed of.
The service was the worst I have ever received at any garage
Good service has been spoilt by failure to repair a defective item. The defect was not fixed when the car was in for repair as apparently it needs to be replaced by the body shop as it is painted. Despite several reminders I have heard nothing.
Service on the day was completely satisfactory. However I noticed a day or two later my service indicator was showing an inspection was needed within a month. I emailed a photo of what was showing to which I did not receive any reply.
They were ready. Polite, quick, efficient. Happy to talk.
On booking I asked how long it would take and was told no more than an hour so I said I would just wait and didn't need transport. I waited 90 mins before asking then car was brought round but no time for valet as u was late for a meeting.
Always courteous, kept me well informed & Michael the Technician has done a great job & is always on the ball.
Work carried out as agreed,. Commpleted on time and my car (my pride and joy) handed back washed and vacuumed inside. I was given a lift into the town centre by garage staff and collected when car was ready, a key factor in choosing Cooper Durham.
Because everything was done as requested when the car was booked in and the car was ready when agreed at the time of booking. Everything done was fully explained when the car was picked up.
Service done, car cleaned, staff friendly
Friendly, helpful service
Because I was completely satisfied!
Car was booked in for 2 days to have a climate control 'fault' fixed. It transpired that it was not a fault but the way it should have been. The staff should have known this upon booking it in. Total waste of time
My wife had an accident with my car when away from home. This dealer handled the situation in a professional caring way for which we are both very grateful.
It took 2 separate day visits and I am still not sure if the problem was solved - when I inquired I received misleading information
very high standard of service and care
The team pulled out all the stops to make sure I was happy
Tried charging more than online advertised price and tried getting out of honouring online price after being shown it.
Knowledgeable, helpful & efficient staff. Pleasant customer waiting area. Work done as planned and progress updated regularly
Excellent service, good job done and very friendly and efficient staff.
Did not properly assess the reason for the recovery/visit and attempted to sell unnecessary replacement part. Only when challenged did they revisit and reconsider.
Very professional and friendly.
Always get well looked after in a friendly and lovely clean and comfortable environment
Excellent and friendly service from staff. Always made to feel very welcome
Managed to solve issue promptly without appointment.
Excellent fast service, however for the second time in row courtesy car was not provided even after requested. Due to living 30 miles form Cooper Durham garage, being full time working person leaving and picking car after 2-3 days is major hassle.
Great customer interface and service provision.
Friendly staff who did everything perfectly
Support and updated information re collection.
Quick and easy
Professional throughout, nothing too much trouble.
Excellent staff,work always done to complete satisfaction
problem was fixed quickly and efficeintly
The service was completed on time and a courtesy car was made available so I didn't have to wait around.
Prompt service at time booked in as waiting while service being done.
We're busy but still found time to sort my problem.
Made to feel part of the BMW team and very special, the day my wife and I picked the car up we were treat vey well, the car was presented well in the handover area and all my questions were answered
Because I was treated with curtesy and respect and very helpful
we had already booked a car from teeside and when we tried to arrange delivery date for three days later they said they had sold it
The salesman and the technical expert were both excellent.
Well it's all about the customer. They suggest what you might like. Never forcing anything on you. Pleased the service quality did not stop with the sales team. It starts with Alan and Reception and service depts it's them that make you buy again.
Always treated as if I am some one special on arrival to Bmw showroom.
Absolutely brilliant, dream car in dream spec ordered and delivered in good time. Chris Davies was a pleasure to deal with and i will certianly be returning to purchase future cars from him.
Very helpful throughout the process. Car was delivered at a convenient time for me and was spotless on delivery
Excellent service and contact throughout.
Helpful and knowledgeable about my purchase. Daniel introduced me to Richard the Business Manager whom I found friendly and polite. On delivery I was met by Daniel and Richard who ensured I was happy with the new car.
The staff worker friendly and helpful
The customer experience has been well-crafted at Cooper's Durham - there's a paucity of the 'hard-sell' which is refreshing and a genuine interest in helping the customer make informed choices and cost options. The 'hand-over' suite is a brilliant.
Satisfaction is always president
The staff were very helpful and took time explaining the functions of the car. I did not feel under any pressure to pick up the car and leave the garage.
Very helpful, friendly and professional service from Daniel. Good knowledge of the cars and ensured we were well informed and advised so we could make the right choice of vehicle. Overall very happy with the experience.
I cannot praise my experience at the bmw centre highly enough,it was a real pleasure throughout.The sales staff were very knowledgeable pleasant and efficient.the handover of the car was excellent.
From start to finish, we were impressed by the detail and attention paid to the process by Daniel Readman and Richard. Both were efficient, helpful and informative.
Chris Davies, lead sales executive, was very friendly, professional, helpful and always true to his word, he supported and steered me through the decision making process to ensure I made the right deal and purchase to suit my personal requirements.