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ABOUT COOPER DURHAM.

Find out more about what we do and our team.

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW Innovation.

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BMW is officially entering the Formula E world as a team partner.

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Where Next?

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BMW XDRIVE.

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Meet the team

Ross Jameson

Head Of Business

Gary Andrews

New Car Sales Manager

Scott Parker

Used Car Sales Manager

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service. Fully informed throughout. very professional

Service

I paid for a 5 year service plan when I purchased the car new but the engine oil has only been changed once the last time23/6/2015 the car is now 5 years old the oil & filter should be changed every year as condensation gets into the oil not happy

Service

was able to speak directly with the technician who explained what he had done

Service

They were friendly, efficient and kept me up to date with progress. They provided me with a desk so I could work while waiting and refreshments. Could not have been nicer!

Service

It would appear that simple requests ( drop in to have a wipers changed) have to done with a booking ? Then Wendy stepped in and saw to It been done there and then !

Service

Having received the car back on Tuesday 13th December at 12.30 we set off for our Christmas visits on the Wednesday 14th December and the same fault i.e the seat belt would not pull out from the reel. We had to then go to Stratstone in Doncaster.

Service

Intelligent staff welcomed me and dealt with my service in a very efficient manner with no delays.

Service

extremely courteous and helpful throughout experience - nothing seemed to be any trouble whatsoever and when I did encounter issues with BMW customer services (central centre not Durham) the Durham staff were very quick to respond.

Service

Staff polite and helpful. Service, warranty check and MOT complete on time at cost informed of.

Service

The service was the worst I have ever received at any garage

Service

Good service has been spoilt by failure to repair a defective item. The defect was not fixed when the car was in for repair as apparently it needs to be replaced by the body shop as it is painted. Despite several reminders I have heard nothing.

Service

Service on the day was completely satisfactory. However I noticed a day or two later my service indicator was showing an inspection was needed within a month. I emailed a photo of what was showing to which I did not receive any reply.

Service

They were ready. Polite, quick, efficient. Happy to talk.

Service

On booking I asked how long it would take and was told no more than an hour so I said I would just wait and didn't need transport. I waited 90 mins before asking then car was brought round but no time for valet as u was late for a meeting.

Service

Always courteous, kept me well informed & Michael the Technician has done a great job & is always on the ball.

Service

Work carried out as agreed,. Commpleted on time and my car (my pride and joy) handed back washed and vacuumed inside. I was given a lift into the town centre by garage staff and collected when car was ready, a key factor in choosing Cooper Durham.

Service

Because everything was done as requested when the car was booked in and the car was ready when agreed at the time of booking. Everything done was fully explained when the car was picked up.

Service

Service done, car cleaned, staff friendly

Service

Friendly, helpful service

Service

Because I was completely satisfied!

Service

Car was booked in for 2 days to have a climate control 'fault' fixed. It transpired that it was not a fault but the way it should have been. The staff should have known this upon booking it in. Total waste of time

Service

My wife had an accident with my car when away from home. This dealer handled the situation in a professional caring way for which we are both very grateful.

Service

It took 2 separate day visits and I am still not sure if the problem was solved - when I inquired I received misleading information

Service

very high standard of service and care

Service

The team pulled out all the stops to make sure I was happy

Service

Tried charging more than online advertised price and tried getting out of honouring online price after being shown it.

Service

Knowledgeable, helpful & efficient staff. Pleasant customer waiting area. Work done as planned and progress updated regularly

Service

Excellent service, good job done and very friendly and efficient staff.

Service

Did not properly assess the reason for the recovery/visit and attempted to sell unnecessary replacement part. Only when challenged did they revisit and reconsider.

Service

Very professional and friendly.

Service

Always get well looked after in a friendly and lovely clean and comfortable environment

Service

Excellent and friendly service from staff. Always made to feel very welcome

Service

Managed to solve issue promptly without appointment.

Service

problem resolved

Service

Excellent fast service, however for the second time in row courtesy car was not provided even after requested. Due to living 30 miles form Cooper Durham garage, being full time working person leaving and picking car after 2-3 days is major hassle.

Service

Great customer interface and service provision.

Service

Friendly staff who did everything perfectly

Service

Support and updated information re collection.

Service

Quick and easy

Service

Professional throughout, nothing too much trouble.

Service

Excellent staff,work always done to complete satisfaction

Service

problem was fixed quickly and efficeintly

Service

The service was completed on time and a courtesy car was made available so I didn't have to wait around.

Service

Prompt service at time booked in as waiting while service being done.

Service

We're busy but still found time to sort my problem.

Service

Made to feel part of the BMW team and very special, the day my wife and I picked the car up we were treat vey well, the car was presented well in the handover area and all my questions were answered

Sales

Because I was treated with curtesy and respect and very helpful

Sales

we had already booked a car from teeside and when we tried to arrange delivery date for three days later they said they had sold it

Sales

The salesman and the technical expert were both excellent.

Sales

Well it's all about the customer. They suggest what you might like. Never forcing anything on you. Pleased the service quality did not stop with the sales team. It starts with Alan and Reception and service depts it's them that make you buy again.

Sales

Always treated as if I am some one special on arrival to Bmw showroom.

Sales

Absolutely brilliant, dream car in dream spec ordered and delivered in good time. Chris Davies was a pleasure to deal with and i will certianly be returning to purchase future cars from him.

Sales

Very helpful throughout the process. Car was delivered at a convenient time for me and was spotless on delivery

Sales

Excellent service and contact throughout.

Sales

Helpful and knowledgeable about my purchase. Daniel introduced me to Richard the Business Manager whom I found friendly and polite. On delivery I was met by Daniel and Richard who ensured I was happy with the new car.

Sales

The staff worker friendly and helpful

Sales

The customer experience has been well-crafted at Cooper's Durham - there's a paucity of the 'hard-sell' which is refreshing and a genuine interest in helping the customer make informed choices and cost options. The 'hand-over' suite is a brilliant.

Sales

Excellent service.

Sales

Satisfaction is always president

Sales

The staff were very helpful and took time explaining the functions of the car. I did not feel under any pressure to pick up the car and leave the garage.

Sales

Very helpful, friendly and professional service from Daniel. Good knowledge of the cars and ensured we were well informed and advised so we could make the right choice of vehicle. Overall very happy with the experience.

Sales

I cannot praise my experience at the bmw centre highly enough,it was a real pleasure throughout.The sales staff were very knowledgeable pleasant and efficient.the handover of the car was excellent.

Sales

From start to finish, we were impressed by the detail and attention paid to the process by Daniel Readman and Richard. Both were efficient, helpful and informative.

Sales

Excellent staff

Sales

Chris Davies, lead sales executive, was very friendly, professional, helpful and always true to his word, he supported and steered me through the decision making process to ensure I made the right deal and purchase to suit my personal requirements.