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ABOUT COOPER DURHAM.

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW Innovation.

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BMW XDRIVE.

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BMW is officially entering the Formula E world as a team partner.

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Where Next?

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Meet the team

Ross Jameson

Head Of Business

Gary Andrews

New Car Sales Manager

Scott Parker

Used Car Sales Manager

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

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Service

Very professional and friendly.

Service

Always get well looked after in a friendly and lovely clean and comfortable environment

Service

Excellent and friendly service from staff. Always made to feel very welcome

Service

Managed to solve issue promptly without appointment.

Service

problem resolved

Service

Excellent fast service, however for the second time in row courtesy car was not provided even after requested. Due to living 30 miles form Cooper Durham garage, being full time working person leaving and picking car after 2-3 days is major hassle.

Service

Great customer interface and service provision.

Service

Friendly staff who did everything perfectly

Service

Support and updated information re collection.

Service

Professional throughout, nothing too much trouble.

Service

Quick and easy

Service

problem was fixed quickly and efficeintly

Service

Excellent staff,work always done to complete satisfaction

Service

The service was completed on time and a courtesy car was made available so I didn't have to wait around.

Service

Prompt service at time booked in as waiting while service being done.

Service

We're busy but still found time to sort my problem.

Service

The kaddi who served us was absolutely helpful and friendly

Service

Car was returned with dirty wheels after it had been valeted and also a new metal trim had been fitted to the boot which was covered in some sort of adhesive

Service

Courteous, friendly & professional service.

Service

Always first class

Service

Excellent service. Friendly staff

Service

Fast efficient experience.

Service

Always treat with a welcome smile and a cup of coffee and biscuit. Feels like a comfy pair of slippers always very welcoming

Service

I can only say that the service we received was outstanding from the lady on reception to the lady on the service desk (i think called Michelle). They were a credit to your dealership, and dealt with our issue fantastically well.

Service

Technicians did all they could to solve problem

Service

Gave me the time and date I wanted to take the car in

Service

Nothing to be dissatisfied about

Service

The issue was resolved and Emma kept me informed as to what was happening and was pleasant to deal with

Service

Really good service apart from - BMW Employee's Child Seat and personal belongings left in courtesy car..

Service

job well done

Service

Pleasant and friendly staff, however there was a bit of a wait to be seen to other than that all ok

Service

The service was great

Service

I think that the customer service skills of the service desk staff are a credit to BMW.

Service

Outstanding service from start to finish. I brought in my 535 for bodywork repair. The smart repair technician is extremely professional and knowledgable. Within a few days, the damage was completely rectified and the car was in its original glory

Service

Everything I required was attended too and completed

Service

Warm welcome, efficient and helpful staff .. and everything done on time.Thanks

Service

We had to wait 20 minutes when dropping off the car and then it was the showroom receptionist rather than service reception who sorted things out.

Service

I was treated very well and the MOT was carried out in a timely manner

Service

I was well looked after during my stay and kept informed during the process.

Service

Great service and completed in time allocated!

Service

Pleasant staff, both on the phone & at the dealership. Efficient, first class service from all involved.

Service

Excellent response to my request for a replacement mirror. Staff went out of their way to accommodate my schedule and customer service at the dealership was similarly excellent.

Service

I have no issues with the service, The car was picked up as arranged and returned. Nothing found to be done.

Service

Satisfaction is always president

Sales

Very happy with personal service and friendly nature. Only downside was last minute change to agreement due to BMW not fully investigating my trade in car prior to giving me an initial offer. resulted in last minute alterations

Sales

The staff were very helpful and took time explaining the functions of the car. I did not feel under any pressure to pick up the car and leave the garage.

Sales

Very helpful, friendly and professional service from Daniel. Good knowledge of the cars and ensured we were well informed and advised so we could make the right choice of vehicle. Overall very happy with the experience.

Sales

I cannot praise my experience at the bmw centre highly enough,it was a real pleasure throughout.The sales staff were very knowledgeable pleasant and efficient.the handover of the car was excellent.

Sales

From start to finish, we were impressed by the detail and attention paid to the process by Daniel Readman and Richard. Both were efficient, helpful and informative.

Sales

Chris Davies, lead sales executive, was very friendly, professional, helpful and always true to his word, he supported and steered me through the decision making process to ensure I made the right deal and purchase to suit my personal requirements.

Sales

Excellent staff

Sales

My family and I havery followed Nigel Carr the salesman from VW to BMW we now have purchased 25 cars from himself.Over the years Nigel has been absolutely outstanding with ourselves.

Sales

Everything's great, as ever. Top quality and Nigel Carr is brilliant. Building, service and customer care always premium.

Sales

1st class service from start to finish from all members of staff and the guy Chris Davies who sold me the car

Sales

Customer service is second to none, staff can't do enough to help make sure I got the right car with the right deal. This is our 3rd BMW from Cooper Durham, I'm always made to feel valued and nothing is to much trouble.

Sales

Superb customer service

Sales

Ali Agha at Coopers was exceptional and most professional.

Sales

Excellent customer experience. Richard Willis is a very friendly, efficient and skilled sales person. He identified the perfect model for me and kept me informed throughout the sales process. Very impressed!

Sales

tried very hard to accommodate what we wanted then exceeded it

Sales

Andrew Bolam was extremely professional & courteous and is a credit to BMW.

Sales

Fantastic thorough out

Sales

As usual Andrew and the team at Cooper Durham were very helpful and professional, paying attention to detail and very patient I would have no problem recommending anyone to visit.

Sales

Salesman Andy Bowlam very helpful, explained things well and very good after sales. Vehicle had small amount of damage when collected but resolved quickly.

Sales

Everything as expected, and on time.

Sales

All questions were answered and to a high degree of knowledge and politeness

Sales

Have just changed back to BMW after owning a Mercedes. It was like coming home...

Sales

Second purchase in a year from this garage They always try hard for the customer

Sales

From the day I enquired about the car to delivery, the process was great. Richard kept me informed of its progress and was very patient and understanding when I took delivery

Sales

Every step was explained and I was asked after each step if I had understood or had any questions.

Sales

Sales executive listened to what I wanted and was extremely polite - did not push anything. I was kept up to date re the delivery of my new car

Sales

Everything Andy and Gary said they were going top do they did. Service was outstanding