Cooper Durham Star Rating
Sales
20 comments from 46 reviews
Service
44 comments from 128 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Had 2 rear tyres fitted and a front tyre looks close to changing but this was not mentioned or changed."
"I am certainly a BMW loyal customer for the simple reason no other dealers compare. Excellent"
"Never have any hesitation in contacting this garage and service has always been first class"
"the warrantym work on alloys not done ,poor repair to front bumper the cost of repairs too high."
"The workshop controller Tim Copeland was extremely attentive and patient while I explained what the problem was and also the fact that it was somewhat intermittent."
"BMW Re scheduled visit re faults not notified yet. Not clear feedback on work carried out."
"I had taken my car in to have winter wheels replaced with my summer ones, when I got my car back I was shocked at the state of them, they were filthty, they must have been taken off and stored no one bother to clean them I expect better"
"The car was only in for it's MOT which it passed. They also told me that they changed all of the ignition coils. They didn't tell me why so I can only assume that it was something to do with a service recall."
"Very satisfied"
"Quick and efficient, as always."
"Very fast and courtiouse responce."
"I was completely satisfied with the dealership over the service of my BMW. I had no problem booking my service. The dealership provided a deiver to take my wife and I into city. He later picked us up at the required time. The car was ready"
"I found the service centre member of staff 'Colin' was very considerate and helpfull."
"Very Good"
"I think they are excellent."
"i still require the user handbook and manual for the 05 BMW X3 ."
"It was very good. They were very efficient. It was a lot better than the last visit."
"Excellent service and the aftersales enquiry was dealt with brilliant. The dealer allowed me to collect my vehicle after the service department was closed, which was brilliant as I required my vehicle."
"They are always excellent, they make you feel special"
"staff are excellent"
"Positive about all aspects other than parking, had trouble getting a space."
"The visit was satisfactory."
"Very courteous and professional."
"they are consistently good the best BMW dealers i have dealt with ."
"I took advantage of the free brake check."
"cannot fault the dealership"
"The staff at coopers are very attentive and professional... a credit to your brand."
"I felt that the price I had to pay for a simple service was far too much. After my car was serviced I saw another BMW garage offering the same service for a third of the price I paid"
"Everything was handled professionally."
"they were excellent"
"I have always had excellent service with Elms and I will continue to have my car and myself looked after by the team"
"The service was excellent.and I was fully informed of progress.The loan car was a new Mimi Countryman I might now get one and it was clean and ready on time"
"first class experince as always in 25 years of motoring this is by far the best experience I have had in a dealership service department is first class well done"
"very good service, only price of tyre was a problem"
"Labour costs work out at £150 per hour"
"As always excellant service."
"Both Wendy and Martin are the best service advisors i have come across."
"dealer been more than fair"
"cooper durham are a ver efficient and friendly dealership"
"Very helpful in fixing a major fault that unexpectedly occurred"
"High cost of parts and labour"
"Always first class, nothing too much trouble"
"Reasonable customer service, fast turn around but the tyres were not in stock so car remained off the road for 24hrs"
"First class service"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Treated as a valued customer throughout"
"This is the second car that I have bought from Neil Kent and I must say that if the rest of your staff were as good as he is you would sell an awfull lot of cars. Neil is professional at all times and nothing is ever to much trouble."
"The salesmen were first class and made our experience extra special. Thanks to each and every one of them"
"Chris could not have done any better, an enjoyable experience"
"Gary kept me very well informed throughout the process and was very accommodating with my work commitments."
"I had arranged with the salesman that the faulty alarm would be checked on a trip from my home to Edinburgh. When I arrived in Durham nobody seemed to know about the arrangement and I had to arrange a new appointment with Lloyd's in Colne."
"Best service I have ever received from any new car dealer, my thanks to Chris Davies for his fantastic customer service throughout"
"Positive experience in the complete purchase scenario Both Christ Davies and Dave Nelson at all times professional and courteous"
"Excellent cutomer service"
"Friendly, professional service. Made to feel valued. Good eye contact and a friendly smile from all staff."
"Whole experience was excellent sales executive Gary Andrews was knowledgable and made the buying experience pleasurable"
"Excellent again"
"First Class Service"
"Very helpful and professional. Made the process easy and was not pushy"
"Dealer very helpful helped solve very quickly any problems or issues that I had"
"Salesperson and dealership were outstanding."
"Happy with the car and happy with help given by salesman"
"The salesman Ray Coates was attentive to our needs, informative and extremely helpful at every stage of the purchase."
"Having discussed the purchase of my new vehicle with a number of BMW dealers within 100 miles of my home, I have to say that Cooper Durham were by far the best to deal with in terms of being open and up front with the package."
"Very helpful staff kept us fully informed at all stages"