No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Price of service
Always fantastic service, cant do enough for you.
I was allowed to drive away from the dealership with excessive brake squeal after being told this was normal and everything was fine, I have posted this on social media and reports are that this is not acceptable
Hadn't discussed the fault or price prior to picking car up and didn't know I had a warranty. Stated I had one year warranty when I have 2 years
Excellent vehicle technicians especially Michael Wilkinson
As always looked after promptly, efficiently and courteously
very pleasant staff,, but disappointed in courtesy car, I believe the car you get should make you want to buy better that what you drive, or at least be of the same level of car.
Arrived on time and had to wait as my Advisor was on lunch. It shouldnt have been surprise.
My car was picked up from work and everything worked well.
New car was delivered damaged in May and only rectified in October.Expect better from BMW.
Talked me through the work being carried out, costs upfront, no surprises, and always pleasant.
Always a good service
Although the work that was carried out included an unexpected quality update the car was collected and work carried out in the time stated
Very friendly and attentive staff
friendly, prompt service -good quality work
When I attended my appointment for a MOT, I was told that there was some 'recall' work to do and the car would take an additional 2 to 3 hours (5 hours in total) . I should have been told of this when confirming the appointment the previous day.
Very good experience as always.
Efficient. Fast. Expensive
car had to be left all day,due to tyre insurance
The service video that was sent prior to confirming work to be carried out was very helpful.
the service was good the car is running beautifully.
Advised what needed to be done after service. Cleaned it well
Garage did not valet car after the service which was very disappointing
They took my issues seriously and went the extra mile in finding an acceptable solution.
Service carried out on time and vehicle left immaculate
I go to drop my car off and get a courtesy car and Im in and out in less than 15 minutes no hassle
Wrong mileage shown on service paperwork.
Concern rectified straight away and service received from staff was excellent
Very professional service, kept me informed throughout. Particularly impressed that when their phone system was down, the representative (Rachel) called me from her mobile phone to update me
Made to feel valued throughout
They did everything they could to diagnose the problem and resolved the issue as soon as they could.
It was at boldon not Durham. Took car in without appointment on Wednesday morning however it looks like Im not getting back until Monday. No courtesy car available
Great staff and no hidden costs
At last visit waited for over 90 mins to have my car to. be given an update after receiving a recall letter only to find that this service / update was not carried out and had timbering the car at another date for this work to be carried out.
Friendly service and within the time quoted
Service desk staff were spot on and fair
always well looked after in a friendly enviroment
Very friendly, helpful staff. Great communication
Then only thing that let you down was when I got my car back the steering wheel and gear stick was wrecked from your engineers gloves. I had to complain and the valeter had to work on it. Valet was also terrible as car was just as dusty.
£230 service, turned into £445 because of air filterI booked my car in for its first service, even though it only had 5300 miles on the clock. I got quoted £230, but when I got to the garage, I was told it would be £445 because of an air filter.
Brilliant professional and personal service, well done and thank you
The whole process is seamless and on time. The only negative (and maybe should expect this with a BMW), but servicing is very expensive.
My car was collected from my house and returned after the service. This made it much easier for me.
No problems with the dealership but authorisation of tyre repair with insurer took almost all day
They couldn't have been more helpful
Quick service phone call and little video confirming car completed
Friendly staff always, asked if I would like a drink, like visiting family I'll bring my slippers next time ??
Kept up to date with what was happening with my car with phone calls, emails showing the work needed to be done
Every time I go into my local dealer in Durham they are always friendly the work I need doing is always done and on time and Im confident that it has been carried out as it should be
Very nice people to deal with and they have looked after us very well
Everything carried out as promised
As Ive mentioned above. Top service you come to expect from BMW, Durham is as good as it gets.
Little disappointed that the fault on the lighting system wasn't picked up during the MOT or warranty inspection. Dash Red warning lighting was still on when collected. I notified the ServiceCentre (Michelle) straight away to record the fact.
Service operator was very helpful and was able to answer my questions and if it was not possible the service department asked the engineer
They broke the bleed nipple during the break fluid service, but this was not admitted. They wanted me to cover the cost of a replacement calliper.
Responsibility for collection and repair was transferred to BMW Assistance as no replacement car was available.
I specifically talk of the service dept here!
All the information I required was promptly provided
They have handled all my equiries professionally with a mix of personal service.
Very pleasant and courteous service. Sadly the noise I hear disappeared when an engineer listened. mountings on the design cover were replaced. Sadly the noise is back; a waste of £31.71
Door to door pick up & drop off for my vehicle recall & m.o.t.. Well mannered, & helpful service team.
Good communication, pleasant and courteous staff.
booked in at 9 30 didn't get to seen until after 10 o'clock
The phone often bounces to the central booking team who have no clue where I live in relation to the garage, and arent able to book coutesy cars. My car was leaking coolant but they still told me to drive it to the garage (which took £30 coolant!)
Loan Car unclean, no sales staff to talk to.
Cooper Durham always give me a warm welcome and keep me updated with the progress of my car whilst any work is being undertaken .
Service staff are friendly
Prompt friendly service.
Again everybody was smiling and friendly make you feel welcome.
All BMW staff i met were helpful
Extremely Customer focused
Service was an ease. Dropped car up at my convenience, updated throughout day and collected when finished work
Happy with the service from Cooper BMW Durham, I feel the staff actually care about me and my car and Iam treated like a valued customer. I believe the staff are sincere and genuine. Other dealers have been patronising and arrogant.
From reception to completion excellent service
staff were all 1st class
Staff are very friendly and helpful
Arrived , got booked in , went to waiting area cup of coffee, got called forward to service desk , after one hour car was ready and I was on my way.
work done as promised.
The service experience was quick and easy, however the initial loan car received wasn't up to the same standard as my own BMW.
No hidden costs. Everything explained
No problems at all. They fitted me in at short notice when other BMW centres were offering earliest dates 3 weeks later.
Friendly honest service
Everything was done in the way they said it would be.
For the reason given above. They werent pushy or trying hard to sell me anything and just seemed happy to be helping me out.
The only slight problem i had was that the valeting could have been a lot better. When i had a jaguar that car came back like brand new whereas with you it was a slight wash and hovered, nothing more
Very helpful and everything done as promised
Done everything I asked
The staff at Cooper Durham were helpful and arranged a lift to / from work for me even though I had made no prior arrangements
As above warranty work carried out with no fuss plus a free health check I never expected
It would have been 5 stars but it had not been washed very well
Great quality service
All was perfect
The front driver side tyre is worn much faster and BMW made no mention of that.The front dust caps went missing during the service.Not pleased with the courtesy car provided.
The car was washed and cleaned and a full health check was carried out
Efficient service. Ease of contact.
Everything was perfect except for getting a 120 diesel manual when I drive a 140i
Problem with car sorted out immediately
All the service staff are extremely friendly, thoughtful and helpful
Excellent customer service. Nothing is too much trouble
everything done as and when required
I had an issue and Amy fixed it! Thank you!
Had a repair after going in short notice which unfortunatly was not fixed so had to return.
Thorough service appears to have been carried out. It was completed in the agreed timescale and everything was explained. The car was washed and vacuumed too. Michelle, the advisor I dealt with was very pleasant and helpful.
No parts available and therefore had to visit twice. They were also difficult when I tried to change the time of my appointment.
Did not rectify problem with car which turned out to be a loose seat cushion.Also the courtesy vehicle sjpplied was not the cleanest or tidiest car i have seen, wheel scuffed, interior dirty and scratches on bumper.
Great service carried out on time
There were no problematical issues.
Kevin Lewis (Sales Executive) was excellent - very professional and personal, kept me informed at every stage and provided me with a fantastic customer experience, which just added to the brilliant deal on my new BMW 320i M Sport Shadow Edition
We were very satisfied with the delivery of our call the salesman Simon Thompson couldnt do enough to help us.
Kieran Banks went above and beyond the service required.
Felt a valued customer
My car although is with motability I felt very happy with my choice ,BUT definitely NOT with the service from the garage .I ordered the car 8th APRIL and with many lies &promises was not delivered till 29th Sept. and sat nav a week later,
Nice surroundings, immaculately clean and a friendly atmosphere
When I walked in I was welcomed and asked what I wanted. Always spoke to me ( often garages speak to my brother not me)Hannah spent time exploring options, took us out on a test drive. no rush or pressure. Same person the whole time.
As mentioned above, Kevin was great and willing to help.
Really didn't have any problems with the process.
Within one week of deciding on which car I wanted BMW found it and delivered same for myself to pick up. Amazing service.
Sara Dodds at BMW Cooper Durham provided a fantastic service when I purchased my new BMW. She was very organised, efficient and honest.
A very positive experience.
pre sale very good, post sale not
I was extremely well looked after by my direct contact Kevin Lewis and his department head Mike Heslop. I my opinion they are a credit to the company.
Helpful yet not all was as we were told but nothing material so this is the only reason I didnt give a 5.
I had a wonderful experience, Simon was a fantastic member of staff. Totally listened to what I wanted and made the whole process fun and easy.
Enjoyed handover. They even provided a hotel due to tge distance we travelled..
Due to purchasing such a high value and NEW car, there was no uncovering of the car or flowers which has been known at other dealers with brand new cars.
I just felt your team were outstanding
This is my fifth car from this dealership and everyone was so friendly and helpful
Unfortunately the car developed a puncture (screw) as I was driving it home after collection. I suspect the screw was more than likely picked up in the garage as it looked new.
A COMPLETELY PROFESSIONAL HAND OVER,COULD NOT HAVE BEEN BETTER,OR EASIER.
The overall experience was great