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About COOPER DURHAM

Find out more about what we do and our team.

Meet the team

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Richard Skinner

Head of Business

Andrew Elliot

New Car Sales Manager

Mike Heslop

Retail Manager

Neal Tuffs

Retail Manager

David Charlesworth

Local Business Development Manager

Alan Birks

New Car Sales Executive

Hannah Davies

New Car Sales Executive

Sara Dodds

New Car Sales Executive

Nigel Carr

Used Car Sales Executive

Steven Dixon

Used Car Sales Executive

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

Lauren Duncan

Service Advisor

Wendy Hall

Service Advisor

David Doyle

Parts Advisor

Craig Dowson

Parts advisor

Ryan Gillham

Showroom Host

Helen Wiecek

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No hidden costs. Everything explained

Service

No problems at all. They fitted me in at short notice when other BMW centres were offering earliest dates 3 weeks later.

Service

Friendly honest service

Service

The service experience was quick and easy, however the initial loan car received wasn't up to the same standard as my own BMW.

Service

For the reason given above. They weren’t pushy or trying hard to sell me anything and just seemed happy to be helping me out.

Service

Everything was done in the way they said it would be.

Service

The only slight problem i had was that the valeting could have been a lot better. When i had a jaguar that car came back like brand new whereas with you it was a slight wash and hovered, nothing more

Service

Very helpful and everything done as promised

Service

Done everything I asked

Service

As above warranty work carried out with no fuss plus a free health check I never expected

Service

The staff at Cooper Durham were helpful and arranged a lift to / from work for me even though I had made no prior arrangements

Service

Great quality service

Service

It would have been 5 stars but it had not been washed very well

Service

All was perfect

Service

The front driver side tyre is worn much faster and BMW made no mention of that.The front dust caps went missing during the service.Not pleased with the courtesy car provided.

Service

The car was washed and cleaned and a full health check was carried out

Service

All the service staff are extremely friendly, thoughtful and helpful

Service

Problem with car sorted out immediately

Service

Efficient service. Ease of contact.

Service

Everything was perfect except for getting a 120 diesel manual when I drive a 140i

Service

Excellent customer service. Nothing is too much trouble

Service

everything done as and when required

Service

Had a repair after going in short notice which unfortunatly was not fixed so had to return.

Service

I had an issue and Amy fixed it! Thank you!

Service

No parts available and therefore had to visit twice. They were also difficult when I tried to change the time of my appointment.

Service

Thorough service appears to have been carried out. It was completed in the agreed timescale and everything was explained. The car was washed and vacuumed too. Michelle, the advisor I dealt with was very pleasant and helpful.

Service

Did not rectify problem with car which turned out to be a loose seat cushion.Also the courtesy vehicle sjpplied was not the cleanest or tidiest car i have seen, wheel scuffed, interior dirty and scratches on bumper.

Service

Great service carried out on time

Service

Experience over 2.5 years has shown me how professional and informative the service representatives are at Cooper.

Service

Kept "in the loop" at all stages.

Service

Good efficient service.

Service

Reception with Digital radio - see above.

Service

Efficient, professional service, Michelle my service manager was great, even gave my two young children toy cars which was a lovely touch!

Service

My problems were sorted and my visit was a pleasant experience

Service

The procedure was very good and the service by staff excellent

Service

Apart from having to wait a while to drop off keys due to some confusion I think, service was very good.

Service

Although the service didn’t go exactly to plan with the GPS update, staff where professional, courteous and informative

Service

Whole experience from reception to recovering my car was first class.

Service

Promted Service’s delivery

Service

Car picked up and dropped off and kept informed of progress

Service

Normally I am completely satisfied in my dealings with Cooper BMW. For the main part this visit was no exception. The main job, was dealt with faultlessly. A missing clip on the rear bumper trim was NOT resecured, although the invoice stated it was!

Service

Very pleasant and professional

Service

Took a long time to get a booking with a courtesy car. Told would be done by 4 30 had to wait almost one hour for car to be ready.

Service

Problem not resolved

Service

Great service

Service

Long time for service 3 hrsHad to revisit for wipers and air filter

Service

Coopers have always looked after me well.

Service

Not completely sure about value for money!

Service

Staff always helpful

Service

Staff on customer service desk gives this a mlocation ch better mark for professionalism. Actual vehicle service wasn’t completed.

Service

Would have given more but not sure how hard they tried to get the simple programming requested approved, if indeed they tried at all.I just wanted the car to remember the last position/setting for the start stop function Off/On. Standard in USA.

Service

The girl who looked after me it was lovely. However as explained above that is the reason why I was not happy with the overall experience.

Service

No issues.

Service

As per my previous comments - first class.

Service

Because of attitude of staff

Service

The overall experience was great

Sales

Aside from a minor issue of the Navigation code not being available at the time of pickup, the process of working with various members of the sales team and taking delivery of the car was smooth, efficient and to my satisfaction.

Sales

Enjoyable experience from ordering to picking up my new car