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About COOPER DURHAM

Find out more about what we do and our team.

Meet the team

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Richard Skinner

Head of Business

Andrew Elliot

New Car Sales Manager

Mike Heslop

Retail Manager

Neal Tuffs

Retail Manager

Alan Birks

New Car Sales Executive

Hannah Davies

New Car Sales Executive

Sara Dodds

New Car Sales Executive

Kevin Lewis

New Car Sales Executive

Kieran Banks

New Car Sales Executive

Nigel Carr

Used Car Sales Executive

Steven Dixon

Used Car Sales Executive

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

Lauren Duncan

Service Advisor

Wendy Hall

Service Advisor

David Doyle

Parts Advisor

Craig Dowson

Parts advisor

Ryan Gillham

Showroom Host

Helen Wiecek

Showroom Host

Susan Markham

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not acceptable and I will be putting in a formal complaint

Service

As usual, everything went without a hitch

Service

After the service I called service staff on three occasions regarding a problem. I was promised a call back twice but my call was never returned and issue still remains unresolved.

Service

Easy process once car was booked in

Service

Quick investigation and recall repair done in a day. Courtesy car and my car cleaned and valet what more could you ask for. Excellent service and staff very helpful.

Service

See above.

Service

Availability, cost and efficiency

Service

Attentive friendly staff

Service

Treated very well throughout.

Service

Excellent

Service

Very friendly and efficient.

Service

Coffee “on tap” while I waited... great to have a while you wait facility

Service

Talked through all that was going on

Service

Good service

Service

The staff at Cooper Durham are so friendly .. definitely the best in the North East

Service

No problems encountered. Car returned in a timely fashion

Service

I booked the service online and a cost was provided but upon checking in at service centre I was given an increased cost, I also asked service to check out a problem with boot release on key fob but when I returned it hant been investigated.

Service

Happy with the way the job was carried out

Service

Absolutely shocking experience...paid over 200 for oil and filter service only to find that the fuel filter had not been fitted correctly causing substantial oil leakage on driveway

Service

Pro-active call to book the service based on diagnostics directly from my car, and smooth process to find a suitable service time/date.

Service

Fault found straight away, parts ordered for fitting next day. Couldnt fault any element of the service I received.

Service

I don't feel like I was given the correct information by many staff both in Cooper Durham and over the phone.

Service

The service was terrible as always

Service

When I checked the tyre pressures of the newly fitted winter wheels and tyres they were set at 3 different values. The rear right was particularly 3 psi over. Just a little bit more attention to detail would have been 5 stars.

Service

The staff made sure I was well looked after while waiting for the car, there were no problems found and the service was completed in the time schedule given.

Service

No problems staff very good

Service

Telling me they checked tyre pressures when I had already done that doesn't make sense as a solution.I think they thought I was a bit simple instead of a doctor.

Service

All servicevelements were complete ahead of time plus the car was washed and vacuumed

Service

Wendy at Cooper BMW in Durham always focuses on the customer in front of her. Car also cleaned afterwards & report sent for my review

Service

It will be difficult for me to drop my car off again, due to work commitments, and am now outside of my warranty so may have to pay.

Service

Please see the above detailed answer.

Service

I can rely on BMW service for a reliable and accurate report.

Service

Cooper Durham used text messages to alert me to the arrival of my ordered parts and when my vehicle will be available to pick up, they always promptly ordered my parts in and gave advise to anything related to my vehicle.

Service

Constant updates on the progress of the vehicle.Flexibility on the availability of a vehicle to ensure my time away from work was minimal

Service

Treated with respect.

Service

Nice staff. Also, I was concerned that little things would be found that didn't really need changed, but would then cost a fortune. But everything was routine.

Service

The car was completed well ahead of schedule

Service

Staff are always excellent.

Service

Rachael kept in touch with me throughout the process, keeping me up to date on progress. Very professional.

Service

As above really, welcoming at reception and at the service desk. Really friendly afterwards too.

Service

Very good staff.

Service

result of service. efficiency and knowledge of staff in all departments courteous and friendly. overall a very pleasant experience.

Service

The work I required was the repainting and removal of substantial scratches and blemishes to my BMW bicycle (repeat bicycle). The task was tricky and it was carried out by Scott to my utmost satisfaction.

Service

Stress free experience, additional work required resulting from me reporting an issue was investigated promptly and cost presented in a straightforward manner. No hidden costs

Service

Great building, great staff with great knowledge knowledge and couldn’t do enough for me!

Service

Friendly, informative staff

Service

Always well informed

Service

Very personable staff and hopefully a satisfactory conclusion to the vehicle problem.

Service

good communication throughout keeping me informed every step of the way

Service

Cooper Durham do everything required and a lot more.

Service

Everyone is competent, the staff are helpful, educated and can communicate efficiently which is a rare pleasure these days.

Service

As above

Service

collection and reliability

Service

Some recent events due to the sub contract valeting team have soured the visits, however the problems they caused have been rectified. I would need reassurance that the same staff are not on site prior to either of my cars going into the dealership.

Service

The sales and business executives I dealt with were very helpful, positive in their approach making it more attractive for me to conclude the deal at Cooper Durham. The current manager/ Head of business couldn't be more helpful.

Service

Repaired the front light still working

Service

Did all that I expected

Service

Whilst driving I had an issue with an engine coolant warning activating. Contacted Cooper Durham service department and the lady I spoke to was very helpful and advised that they could accept my car that day.

Service

Took longer than expected as I was waiting and not washed within that time. Main job done well

Service

Welcomed upon arrival by friendly service assistant. Because I decided to stay in the showroom whilst my car was being serviced a quiet area was arranged for me so I could work and take calls. Coffee was offered at regular intervals. Great service!

Service

Nice atmosphere, but was not offered a coffee. Issue resolved satisfactorily. Would have been a 5 if there had been no issue in the first place.

Service

Always fantastic service, can’t do enough for you.

Service

Price of service

Service

Hadn't discussed the fault or price prior to picking car up and didn't know I had a warranty. Stated I had one year warranty when I have 2 years

Service

Excellent vehicle technicians especially Michael Wilkinson

Service

As always looked after promptly, efficiently and courteously

Service

New car was delivered damaged in May and only rectified in October.Expect better from BMW.

Service

Talked me through the work being carried out, costs upfront, no surprises, and always pleasant.

Service

Although the work that was carried out included an unexpected quality update the car was collected and work carried out in the time stated

Service

Always a good service

Service

Very friendly and attentive staff

Service

friendly, prompt service -good quality work

Service

car had to be left all day,due to tyre insurance

Service

Efficient. Fast. Expensive

Service

The service video that was sent prior to confirming work to be carried out was very helpful.

Service

Very good experience as always.

Service

Staff made it very easy for me

Sales

Welcoming but handover rushed

Sales

Seamless service, helpful staff

Sales

Initially I was pleased with the way I was dealt with, however there were a few glitches along the way with changing personalised plate, to signing finance documentation and arranging BMW 7 day insurance

Sales

sales team are very good but as this is my third BMW X3 lessons have not been learned regarding Towbar electrics resulting in another visit to have the problem resolved

Sales

Very knowledgeable staff showed me the ins and outs of the vehicle

Sales

I was given an excellent run through the car before taking delivery. Good to have personal number plate fitted etc

Sales

Salesman clearly descibed the features of the car, made the offer easy to understand and also presented the car for collection perfectly, all in all a very nice occasion.

Sales

Excellent customer service and communication

Sales

Not pushy, listened to what I wanted and looked for matches, speedy delivery of car. Very importantly did not ask me to give them a good score, which would have resulted in providing lower scores.

Sales

communication is poor - promised made as noted in 1a - still waiting for boot floor cover

Sales

Simon Thompson IR was our point of contact and his customer service skills are fantastic. We were offered a night in a hotel as we live 360 miles away.

Sales

superb,nice coffee,just nice people

Sales

just a professional job done by your team

Sales

great car at a great price

Sales

I am completely satisfied with the service I received from Cooper BMW Durham. In particular I would highlight my dealings with Kevin in sales, who I found to be very helpful, friendly and approachable as well as knowledgeable on all BMW products.

Sales

Sales exec. I dealt with very professional, the deal went through exactly as promised, and very promptly too.Impressed that dealer principal involved himself too, at all stages of the purchase of my M5.

Sales

Nothing was too much trouble and Alan was very thorough and found a car similar to the one we were ordering, almost identical but with more optional extras. This meant we did not have to wait until December for delivery.

Sales

Sara Dodds, who sold me my car, was outstanding as well as BMW Cooper Durham garage itself. Definitely a experience I have never had before when buying a car.

Sales

No issues

Sales

We bought a BMW from Cooper Durham Sept 2017 and returned to purchase another October 2018! We would not have returned if we weren't satisfied.

Sales

Everything right.

Sales

Car obtained quickly - 4 days!! Great service and kept informed. Still waiting for my bunch of flowers tho.....

Sales

Very, very satisfied I couldn’t have asked for anything more from the staff helped in every way possible

Sales

There were no problematical issues.

Sales

Kevin Lewis (Sales Executive) was excellent - very professional and personal, kept me informed at every stage and provided me with a fantastic customer experience, which just added to the brilliant deal on my new BMW 320i M Sport Shadow Edition

Sales

We were very satisfied with the delivery of our call the salesman Simon Thompson couldn’t do enough to help us.

Sales

Kieran Banks went above and beyond the service required.