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About COOPER DURHAM

Find out more about what we do and our team.

Meet the team

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Richard Skinner

Head of Business

Andrew Elliot

New Car Sales Manager

Mike Heslop

Retail Manager

Neal Tuffs

Retail Manager

David Charlesworth

Local Business Development Manager

Alan Birks

New Car Sales Executive

Hannah Davies

New Car Sales Executive

Sara Dodds

New Car Sales Executive

Kevin Lewis

New Car Sales Executive

Kieran Banks

New Car Sales Executive

Nigel Carr

Used Car Sales Executive

Steven Dixon

Used Car Sales Executive

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

Lauren Duncan

Service Advisor

Wendy Hall

Service Advisor

David Doyle

Parts Advisor

Craig Dowson

Parts advisor

Ryan Gillham

Showroom Host

Helen Wiecek

Showroom Host

Susan Markham

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Price of service

Service

Always fantastic service, can’t do enough for you.

Service

I was allowed to drive away from the dealership with excessive brake squeal after being told this was normal and everything was fine, I have posted this on social media and reports are that this is not acceptable

Service

Hadn't discussed the fault or price prior to picking car up and didn't know I had a warranty. Stated I had one year warranty when I have 2 years

Service

Excellent vehicle technicians especially Michael Wilkinson

Service

As always looked after promptly, efficiently and courteously

Service

very pleasant staff,, but disappointed in courtesy car, I believe the car you get should make you want to buy better that what you drive, or at least be of the same level of car.

Service

Arrived on time and had to wait as my Advisor was on lunch. It shouldn’t have been surprise.

Service

My car was picked up from work and everything worked well.

Service

New car was delivered damaged in May and only rectified in October.Expect better from BMW.

Service

Talked me through the work being carried out, costs upfront, no surprises, and always pleasant.

Service

Always a good service

Service

Although the work that was carried out included an unexpected quality update the car was collected and work carried out in the time stated

Service

Very friendly and attentive staff

Service

friendly, prompt service -good quality work

Service

When I attended my appointment for a MOT, I was told that there was some 'recall' work to do and the car would take an additional 2 to 3 hours (5 hours in total) . I should have been told of this when confirming the appointment the previous day.

Service

Very good experience as always.

Service

Efficient. Fast. Expensive

Service

car had to be left all day,due to tyre insurance

Service

The service video that was sent prior to confirming work to be carried out was very helpful.

Service

the service was good the car is running beautifully.

Service

Advised what needed to be done after service. Cleaned it well

Service

Garage did not valet car after the service which was very disappointing

Service

They took my issues seriously and went the extra mile in finding an acceptable solution.

Service

Service carried out on time and vehicle left immaculate

Service

I go to drop my car off and get a courtesy car and I’m in and out in less than 15 minutes no hassle

Service

Wrong mileage shown on service paperwork.

Service

Concern rectified straight away and service received from staff was excellent

Service

Very professional service, kept me informed throughout. Particularly impressed that when their phone system was down, the representative (Rachel) called me from her mobile phone to update me

Service

Made to feel valued throughout

Service

They did everything they could to diagnose the problem and resolved the issue as soon as they could.

Service

It was at boldon not Durham. Took car in without appointment on Wednesday morning however it looks like I’m not getting back until Monday. No courtesy car available

Service

Great staff and no hidden costs

Service

At last visit waited for over 90 mins to have my car to. be given an update after receiving a recall letter only to find that this service / update was not carried out and had timbering the car at another date for this work to be carried out.

Service

Friendly service and within the time quoted

Service

Service desk staff were spot on and fair

Service

always well looked after in a friendly enviroment

Service

Very friendly, helpful staff. Great communication

Service

Then only thing that let you down was when I got my car back the steering wheel and gear stick was wrecked from your engineers gloves. I had to complain and the valeter had to work on it. Valet was also terrible as car was just as dusty.

Service

£230 service, turned into £445 because of air filterI booked my car in for its first service, even though it only had 5300 miles on the clock. I got quoted £230, but when I got to the garage, I was told it would be £445 because of an air filter.

Service

Brilliant professional and personal service, well done and thank you

Service

The whole process is seamless and on time. The only negative (and maybe should expect this with a BMW), but servicing is very expensive.

Service

Very quick

Service

My car was collected from my house and returned after the service. This made it much easier for me.

Service

No problems with the dealership but authorisation of tyre repair with insurer took almost all day

Service

They couldn't have been more helpful

Service

Quick service phone call and little video confirming car completed

Service

Friendly staff always, asked if I would like a drink, like visiting family I'll bring my slippers next time ??

Service

Kept up to date with what was happening with my car with phone calls, emails showing the work needed to be done

Service

Every time I go into my local dealer in Durham they are always friendly the work I need doing is always done and on time and I’m confident that it has been carried out as it should be

Service

Very nice people to deal with and they have looked after us very well

Service

Everything carried out as promised

Service

As I’ve mentioned above. Top service you come to expect from BMW, Durham is as good as it gets.

Service

Little disappointed that the fault on the lighting system wasn't picked up during the MOT or warranty inspection. Dash Red warning lighting was still on when collected. I notified the ServiceCentre (Michelle) straight away to record the fact.

Service

Service operator was very helpful and was able to answer my questions and if it was not possible the service department asked the engineer

Service

They broke the bleed nipple during the break fluid service, but this was not admitted. They wanted me to cover the cost of a replacement calliper.

Service

Responsibility for collection and repair was transferred to BMW Assistance as no replacement car was available.

Service

I specifically talk of the service dept here!

Service

All the information I required was promptly provided

Service

They have handled all my equiries professionally with a mix of personal service.

Service

Very pleasant and courteous service. Sadly the “noise” I hear disappeared when an engineer listened. mountings on the design cover were replaced. Sadly the noise is back; a waste of £31.71

Service

Door to door pick up & drop off for my vehicle recall & m.o.t.. Well mannered, & helpful service team.

Service

Good communication, pleasant and courteous staff.

Service

booked in at 9 30 didn't get to seen until after 10 o'clock

Service

The phone often bounces to the central booking team who have no clue where I live in relation to the garage, and aren’t able to book coutesy cars. My car was leaking coolant but they still told me to drive it to the garage (which took £30 coolant!)

Service

Loan Car unclean, no sales staff to talk to.

Service

Cooper Durham always give me a warm welcome and keep me updated with the progress of my car whilst any work is being undertaken .

Service

Service staff are friendly

Service

Prompt friendly service.

Service

Again everybody was smiling and friendly make you feel welcome.

Service

All BMW staff i met were helpful

Service

Extremely Customer focused

Service

Service was an ease. Dropped car up at my convenience, updated throughout day and collected when finished work

Service

Happy with the service from Cooper BMW Durham, I feel the staff actually care about me and my car and Iam treated like a valued customer. I believe the staff are sincere and genuine. Other dealers have been patronising and arrogant.

Service

From reception to completion excellent service

Service

staff were all 1st class

Service

Staff are very friendly and helpful

Service

Arrived , got booked in , went to waiting area cup of coffee, got called forward to service desk , after one hour car was ready and I was on my way.

Service

Quick service

Service

work done as promised.

Service

The service experience was quick and easy, however the initial loan car received wasn't up to the same standard as my own BMW.

Service

No hidden costs. Everything explained

Service

No problems at all. They fitted me in at short notice when other BMW centres were offering earliest dates 3 weeks later.

Service

Friendly honest service

Service

Everything was done in the way they said it would be.

Service

For the reason given above. They weren’t pushy or trying hard to sell me anything and just seemed happy to be helping me out.

Service

The only slight problem i had was that the valeting could have been a lot better. When i had a jaguar that car came back like brand new whereas with you it was a slight wash and hovered, nothing more

Service

Very helpful and everything done as promised

Service

Done everything I asked

Service

The staff at Cooper Durham were helpful and arranged a lift to / from work for me even though I had made no prior arrangements

Service

As above warranty work carried out with no fuss plus a free health check I never expected

Service

It would have been 5 stars but it had not been washed very well

Service

Great quality service

Service

All was perfect

Service

The front driver side tyre is worn much faster and BMW made no mention of that.The front dust caps went missing during the service.Not pleased with the courtesy car provided.

Service

The car was washed and cleaned and a full health check was carried out

Service

Efficient service. Ease of contact.

Service

Everything was perfect except for getting a 120 diesel manual when I drive a 140i

Service

Problem with car sorted out immediately

Service

All the service staff are extremely friendly, thoughtful and helpful

Service

Excellent customer service. Nothing is too much trouble

Service

everything done as and when required

Service

I had an issue and Amy fixed it! Thank you!

Service

Had a repair after going in short notice which unfortunatly was not fixed so had to return.

Service

Thorough service appears to have been carried out. It was completed in the agreed timescale and everything was explained. The car was washed and vacuumed too. Michelle, the advisor I dealt with was very pleasant and helpful.

Service

No parts available and therefore had to visit twice. They were also difficult when I tried to change the time of my appointment.

Service

Did not rectify problem with car which turned out to be a loose seat cushion.Also the courtesy vehicle sjpplied was not the cleanest or tidiest car i have seen, wheel scuffed, interior dirty and scratches on bumper.

Service

Great service carried out on time

Service

There were no problematical issues.

Sales

Kevin Lewis (Sales Executive) was excellent - very professional and personal, kept me informed at every stage and provided me with a fantastic customer experience, which just added to the brilliant deal on my new BMW 320i M Sport Shadow Edition

Sales

We were very satisfied with the delivery of our call the salesman Simon Thompson couldn’t do enough to help us.

Sales

Kieran Banks went above and beyond the service required.

Sales

Felt a valued customer

Sales

My car although is with motability I felt very happy with my choice ,BUT definitely NOT with the service from the garage .I ordered the car 8th APRIL and with many lies &promises was not delivered till 29th Sept. and sat nav a week later,

Sales

Nice surroundings, immaculately clean and a friendly atmosphere

Sales

When I walked in I was welcomed and asked what I wanted. Always spoke to me ( often garages speak to my brother not me)Hannah spent time exploring options, took us out on a test drive. no rush or pressure. Same person the whole time.

Sales

As mentioned above, Kevin was great and willing to help.

Sales

Really didn't have any problems with the process.

Sales

Within one week of deciding on which car I wanted BMW found it and delivered same for myself to pick up. Amazing service.

Sales

Sara Dodds at BMW Cooper Durham provided a fantastic service when I purchased my new BMW. She was very organised, efficient and honest.

Sales

A very positive experience.

Sales

pre sale very good, post sale not

Sales

I was extremely well looked after by my direct contact Kevin Lewis and his department head Mike Heslop. I my opinion they are a credit to the company.

Sales

Helpful yet not all was as we were told but nothing material so this is the only reason I didn’t give a 5.

Sales

I had a wonderful experience, Simon was a fantastic member of staff. Totally listened to what I wanted and made the whole process fun and easy.

Sales

Enjoyed handover. They even provided a hotel due to tge distance we travelled..

Sales

Due to purchasing such a high value and NEW car, there was no uncovering of the car or flowers which has been known at other dealers with brand new cars.

Sales

I just felt your team were outstanding

Sales

This is my fifth car from this dealership and everyone was so friendly and helpful

Sales

Unfortunately the car developed a puncture (screw) as I was driving it home after collection. I suspect the screw was more than likely picked up in the garage as it looked new.

Sales

A COMPLETELY PROFESSIONAL HAND OVER,COULD NOT HAVE BEEN BETTER,OR EASIER.

Sales

The overall experience was great