Loading...

About COOPER DURHAM

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Richard Skinner

Head of Business

Andrew Elliot

New Car Sales Manager

Mike Heslop

Retail Manager

Alan Birks

New Car Sales Executive and Motability Specialist

Sara Dodds

New Car Sales Executive and Motability Specialist

Kevin Lewis

New Car Sales Executive and Motability Specialist

Kieran Banks

New Car Sales Executive

Nigel Carr

Used Car Sales Executive

Steven Dixon

Used Car Sales Executive

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

Lauren Duncan

Service Advisor

Wendy Hall

Service Advisor

David Doyle

Parts Advisor

Ryan Gillham

Showroom Host

Helen Wiecek

Showroom Host

Susan Markham

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The initial service was fairly satisfied but as the re call was the initial reason I came to the garage but service was completed at the same time at an extra cost I didn't expect to pay for as I had gone over 73 miles, after being given wrong advice

Service

Car was serviced efficiently and was even washed and hoovered.

Service

Really helpful reception team, gave a very warm welcome and technical staff who went over and above.

Service

Dead easy no fuss

Service

The lead time necessary to get a loan car is disappointing, OK if the car is to be in and out the same day but if it has to be in for more than a day it can be a real inconvenience.

Service

My car was pre-booked to an appointment for a routine tyre replacement to be done whilst I waited. It took 2.5 hrs to complete and at a cost 50% more than a high street retailer who would normally complete the job in 40 mins. No apology/explanation.

Service

The car was taken on 3 tests totalling 35miles after diagnosis by the centre of a known fault that can result in the car catching fire (EGR cooler). It was recovered to the garage not safe to drive by BMW ES. I can't get a satisfactory answer why,

Service

Efficient service and great customer care at the garage. Mpg on the x3 is still quite low...better than it was, but keeping an eye on it.

Service

Service advisor Wendy was first class so she gets 5 stars - it's a pity the workshop let her down

Service

staff very helpful, they keep you informed of what is happening with your car

Service

service could not have been any better, pleasure to do business with this little Dealer, very warm and welcoming experience.

Service

I was asked if I wanted my car washed and valeted on completion of the recall service. I said yes, but the car only had water put over it as the windscreen and car was still dirty, and not dried.

Service

I had an issue with voice activation and whilst that was not solved on the first visit, possibly due to a misunderstanding, it was on a further visit

Service

They had much more flexibility than the branch I usually use which fitted my busy schedule better, I was dealt with quickly and professionally, Lauren even walked out to the courtesy car with a brolly for me when is started to pour down with rain.

Service

the service was performed promptly and I was kept informed of the matters arising throughout the day.

Service

Pleasant helpful person dealing with booking car in, good loan car, and work completed satisfactorily and on time

Service

The time I had to wait for one of the service advisors to return from their meeting. Surely the management can arrange temporary cover

Service

Booked for warranty work. Your were nearest dealer who could undertake the work within a reasonable timescale. Still 90mile round trip. came back in afternoon to be told you never had parts so would need for another day. Waste of 1.5 days.Frustrating

Service

Stress free experience.

Service

Everyone helpful and pleasant

Service

Very positive experience all round

Service

Staff very friendly and helpful

Service

Many prior instances with BMW people who did not deliver on their promise. Nice pleasant professional service advisor.

Service

Always happy with the level of service from entering to leaving and everything in between

Service

Lauren was great

Service

Due to a recall notice, booked online 3 days prior to the appointment. At drop off I was told I could pick it up later that day. At 5pm told that the recall needed a part arriving next day. Why wasn't the part in stock as it was booked 3 days earlier

Service

The problem was not resolved and BMW refused to change a worn part despite being under warranty.

Service

As above. Work done with explanation, cleaned inside and out.

Service

Kept me informed, responded to all queries

Service

MoT completed while I waited

Service

Excellent customer service and experience

Service

the team at coopers look after you from start to finish

Service

They did their best to minimise my inconvenience but I had to drop off the car for the recall work and then had a wasted trip to collect my car when it had an obvious issue that should have been identified on a test drive.

Service

Issue with connected drive, car was in for 3 days last week and not resolved. I phoned back yesterday and was told to disconnect connected drive from account and re-install which worked. Just wish I was told this earlier to save 3 visits

Service

They (management and staff) went the extra mile to solve a problem prior to my Germany trip in order to solve a long term Sat Nav problem

Service

I came in halfway through a long journey when the tyre pressure problem sign came on - and I was in a hurry - and it was all fixed in super quick time - and they would not accept any payment - even for a staff box.

Service

Kept me informed

Service

See above

Service

Wouldn't expect anything less

Service

Everything went well & no issues

Service

5 star service

Service

Very helpful staff

Service

Very polite, friendly, helpful and communicative

Service

Very helpful and friendly as always

Service

The car sale was peppered with problems but the staff at the Durham BMWCooper branch did their very best to help sort out problems which seem to have been caused by their head office.

Service

the only 'compliant" and its not really one, is that if you book a car in for service and ask for a courtesy car the time lag is several weeks, i wouldnt need one if it was just a few hours but usually you drop a car at 9am and its not ready until 5

Service

The cool air is now available in this very hot weather to make the car driveable.

Service

I am still waiting for a reply to my e-mail, sent to BMW Cooper Durham on July 19th regarding the blowout I had on my Bridgestone tyre. I contacted Bridgestone and I forwarded the e-mail to Wendy and Ian.

Service

Regular customer, service is co sistant

Service

There was no stress or hassle involved. I received a nice car for the duration. My car came back spotless!

Service

The staff at Cooper are so friendly and accommodating, nothing is too much trouble.

Service

Appreciated courtesy car, whilst mine was in for a safety recall. Absolutely nothing to complain about - great team.

Service

I booked in to wait whilst the warranty wk was carried out. My car stood in the car park for 45 mins before moving to the workshop. 2hrs 10 later im informed the wk had not even been started and it would be 2 further hours. .............. cont

Service

Great team. Always friendly and professional, go the extra mile to provide a top class service.

Service

Problem was resolved.

Service

Not good at all

Service

Cooper Durham have been excellent when carrying warranty work out on my car from picking my car up to dropping it off and keeping me informed all the way.

Service

In addition to the above, I would suggest that they should know who their customer is. I am Mrs, not Mr. I booked my car in as "Mrs", on the phone. When I arrived she said "Mr" and I corrected her and when they called for me, they shouted "Mr" again!

Service

Problem solved first time.

Service

I had to tell at least 6 people the problem I was experiencing. I was told to be there at 10am to be left waiting until 10.45 as everyone was in a meeting! I had to explain the issue several more times, I collected the car, issue still not solved

Service

The senior service manager Andrea rang me to explain a concern i had from when i bought the car. Andrea was simply superb in answering my questions sorting the problem out and giving me confidence going forward.

Service

No complaints with Cooper Durham

Service

The service carried out on the car was quick and efficient and the performance from the vehicle following the service was notably improved and overall very happy with the service in general

Service

Michelle was first class in sorting out the problems. Quick and efficient

Service

Staff very friendly and fault rectified.

Service

It's length of time to get replacement car. So this 2bd time in fir fault they close red car whilst I was away on holiday. Now it's booked in fir a 3rd time fir sane water leak!!!!

Service

Brought car in for warranty work, problems weren't fixed. Was given a courtesy car that was absolutely filthy dirty inside and out! Now making me wait another 3 weeks to get my car back in AGAIN

Service

As above. I have mentioned this shortcoming before to service advisers.

Service

Perfect

Service

So many small faults, having the car transferred to me. Lack of information regarding Adblue!!

Service

Excellent communication throughout and great to have a collect and return service especially since the parking at Cooper Durham is very limited. Both issues with my car sorted in the same visit.

Service

As much as my service took longer than expected the team were friendly and helpful. I was offered a lift to work and when this wasn't suitable, due to my job, a hire car was found. I was offered refreshments and kept up to date.

Service

Very good customer experience

Service

Car serviced and washed and vacuumed with no problem.

Service

excellent service

Sales

As before, josh made the whole process easy. I've dealt with other sales people at the same branch and haven't had the same level of service I received from josh. Updates were timely but not too much.

Sales

I received the full attention of the Sales Executive and Retail Manager throughout my visits to the showroom.

Sales

Overall had bad experience plus told extras we purchased in car need another upgrade not offered to us to make it work

Sales

The car was not cleaned properly for handover. The handover was rushed and I only looked in the boot once I got home. The car was dirty inside the boot and on the gaskets. Also, the residue/ glue from the stickers is visible on my car!

Sales

as above - joshua perry was fantastic

Sales

Good sevice

Sales

Despite a scratch on the car, Kevin was up front and honest and sorted out the issue within a week.