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About COOPER DURHAM

Find out more about what we do and our team.

Meet the team

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Richard Skinner

Head of Business

Andrew Elliot

New Car Sales Manager

Mike Heslop

Retail Manager

Alan Birks

New Car Sales Executive and Motability Specialist

Sara Dodds

New Car Sales Executive and Motability Specialist

Kevin Lewis

New Car Sales Executive and Motability Specialist

Kieran Banks

New Car Sales Executive

Nigel Carr

Used Car Sales Executive

Steven Dixon

Used Car Sales Executive

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

Lauren Duncan

Service Advisor

Wendy Hall

Service Advisor

David Doyle

Parts Advisor

Ryan Gillham

Showroom Host

Helen Wiecek

Showroom Host

Susan Markham

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

In addition to the above, I would suggest that they should know who their customer is. I am Mrs, not Mr. I booked my car in as "Mrs", on the phone. When I arrived she said "Mr" and I corrected her and when they called for me, they shouted "Mr" again!

Service

Problem solved first time.

Service

The senior service manager Andrea rang me to explain a concern i had from when i bought the car. Andrea was simply superb in answering my questions sorting the problem out and giving me confidence going forward.

Service

I had to tell at least 6 people the problem I was experiencing. I was told to be there at 10am to be left waiting until 10.45 as everyone was in a meeting! I had to explain the issue several more times, I collected the car, issue still not solved

Service

The service carried out on the car was quick and efficient and the performance from the vehicle following the service was notably improved and overall very happy with the service in general

Service

No complaints with Cooper Durham

Service

Michelle was first class in sorting out the problems. Quick and efficient

Service

Staff very friendly and fault rectified.

Service

Brought car in for warranty work, problems weren't fixed. Was given a courtesy car that was absolutely filthy dirty inside and out! Now making me wait another 3 weeks to get my car back in AGAIN

Service

It's length of time to get replacement car. So this 2bd time in fir fault they close red car whilst I was away on holiday. Now it's booked in fir a 3rd time fir sane water leak!!!!

Service

As above. I have mentioned this shortcoming before to service advisers.

Service

Perfect

Service

So many small faults, having the car transferred to me. Lack of information regarding Adblue!!

Service

Excellent communication throughout and great to have a collect and return service especially since the parking at Cooper Durham is very limited. Both issues with my car sorted in the same visit.

Service

Very good customer experience

Service

As much as my service took longer than expected the team were friendly and helpful. I was offered a lift to work and when this wasn't suitable, due to my job, a hire car was found. I was offered refreshments and kept up to date.

Service

Car serviced and washed and vacuumed with no problem.

Service

The latest issue has still not been resolved. My car was last in with cooper Bmw on 06/06/19 and the fault has reoccurred 14/06/19.

Service

Went above and beyond expectations

Service

Aa above although booking staff (Nicola) excellent

Service

Speedy service and pleasant staff.

Service

See above.

Service

I have problems with Coopers in the past and I now use Lloyds of Newcastle because I my humble I get value for money from them

Service

Excellent service

Service

The service I received was good with no complains about staff who were very courteous at all times.

Service

Completely satisfied with the technical service but the valeting was not of a high standard. The boot and seats were not cleaned for instance.

Service

process was easy

Service

Ensured car was ready

Service

Ongoing fault after spending money to have unit completely serviced

Service

Again after sales was not good.will not deal with them again or buy another Bmw

Service

Unable to manage to organise delivery of parts for my second service and had to book my car in again.

Service

No video anymore letting you see what's happening with your car

Service

Quick response to my appointment request

Service

Staff always friendly and efficient.

Service

No problems.

Service

Two service docs say "brake fluid change every 2 years" yet not carried out. Had several conversations with workshop and Ian clarified situation as far as he was able but 'no compromise servicing' means no compromises. Dirty seat after wash - no good

Service

Fast service in 90 mins Attentive staff

Service

Unfortunately the parts required for my car were not available on the day because of a problem in the delivery/store. Perhaps I should have been advised of this before coming to the garage I received a full explanation and apology from service staff

Service

The service was actually a little cheaper than i was quoted but moreover I've felt with other none BMW dealerships the aim was to literally rinse people by having non essential service work carried out.

Service

Shocking customer service. Waited over 3 weeks for a call back and then they denied the problem their technician pointed out.

Service

Service inside the building was excellent. The wash and vac on the other hand was terrible, I only knew it had been done because the car was wet. Wouldn't stop me returning as it's normally spot on.

Service

I felt a bit like a number when I arrived and rather than my designated person come over and shake my hand and invite me to her desk I was called over at quite a distance-I work in a client facing industry and would always go to the client

Service

Wendy and Michelle both highly skilled,organised and efficient.

Service

Waited 15 minutes to check in - car was ready an hour later than stated as it was started much later then the appointment.

Service

Had car all day to be told you needed parts. If someone had took a look at it when we first brought it in it would have saved a wasted day without the car.

Service

The air conditioning system has not worked since purchase. On 18th April 2019 the car had a brake fluid and air conditioning service and I reported the air conditioning still not working. On 26th April the aircon was re-gassed, still not working!

Service

Easy to book, efficient and reliable,Good communication and updates.

Service

Excellent customer care

Service

During the service the brake caliper 'broke'!! You didn't have one in stock so this meant a return visit and further hanging around for us. It happens, I know. But something I felt loath to mention but feel I should ...cont'd below....

Service

Again staff were great, with swift turn around in getting my vehicle back to me.

Service

After more than one service visit at Cooper Durham, I have had conflicting assessments of the same problems, and have been advised to do things that the car isn't even identifying as being close to needed.

Service

customer adviser was very welcoming and knew her stuff!

Service

The cost doesn't reflect the work done

Service

should be more helpful for what you pay for a bmw

Service

Despite a scratch on the car, Kevin was up front and honest and sorted out the issue within a week.

Sales

Great customer service especially from Joshua who dealt with me and kept me informed throughout my purchase and even after to see if everything was ok

Sales

From start to finish completely satisfied with our experience.

Sales

Great team, listened to our concerns and communicated well when answers given re delivery. Felt an important customer and the team were professional, knowledgeable and courteous.

Sales

Perfect care and attention from Sara, who went out of her way to provide what we wanted. She really did go above and boyond for us.

Sales

This score is low and this is not on the sales centre or Andrew because he was very helpful and the issue was out of his hands. Our car took 3 months to be delivered so I really only have a new registration for 3 months! So I wasn't happy about this.

Sales

As I explained above the execution of the finances has left a very unpleasant taste.

Sales

Staff knew what they were talking about and helped me every step of the way.Bilal my sales guy was one of the best knew the car inside and out .

Sales

There was nothing in my interactions with the BMW Centre that was anything other than completely satisfactory.

Sales

All representatives were highly knowledgeable and listened to my requirements.

Sales

From test drive to driving away was a real exciting experience.

Sales

Again, in large part down to Sarah. I wasn't quick with the decision making process and she welcomed me each time as if she was pleased to see me and was happy to run through the same questions many times.

Sales

My nav key was not available at the time which was not ideal

Sales

Car was unveiled which made us feel special it was lovely

Sales

Very satisfied with the overall experience at Cooper Durham. Especially Bilal the salesman who we dealt with. If only there where a few more like him else where.

Sales

As describe above

Sales

The service I was offered was to a very high standard. All my requirements were fully met.

Sales

Kevin Lewis gave extremely helpful advice. He also worked hard to meet our requirements in the very tight timescale we gave him.

Sales

The Sales Executive knew I was on the brink of purchasing another make of car so had a closer look at the deal to get the cost down. Handover of the car went smoothly and I was given adequate information about the controls.