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Good standard, took longer than anticipated and resulted in a 6 hour wait however I appreciate that some things are unexpected
An issue due to head unit intermittent failure not easy to detect however they resolved problem quickly
A little slow to take keys etc. at start but made up for it with well informed staff to sort initial details and prompt return of car.
Straightforward. Only issue is car parking area - not adequate !
Long wait to drop car off. Refused to investigate a report fault even though still under warranty?
Durham was excellent, they bent over backwards to accommodate my needs and the staff couldn't have been nicer all the way through .
Service is easy to book and good communication with bmw but needing my car back in for another 3 days for a stereo isn't great.
Customer service has declined i.e. Slow to book in lots of staff milling about. Staff to ring when service completed we had to ring hence travelling at busiest time of the afternoon.Payment of account was very unprofessional
Excellent customer service from Abi, who arranged a lift home by Geoff once I had dropped my car off for a service and then picked back up once my car was ready to collect. Karl the technician sent a video explaining that my car had no problems
As above poor service, Abby is very rude and lies. I was lied to on the phone telling me a new car only has a 12 month warranty. So anything has to be paid for. Lied to about the condition of my brakes. I was told they were worn out and proven not to
I took a test drive with a workshop oprative to show faults that were listed Some intermittent some permanent He agreed on some after hearing them on the drive But then said they could not be found once i left. To note it was still There upon collec
Everything done professionally.
Service quoted online was 90 minutes and on arrival I was advised approximately 2 hours which was not too much of an issue but this went quite a bit beyond 2 hours. It was an engine oil and microfilter service.
had an issue with the handbrake (annoying high pitched squeak from setting off) and mentioned this. was informed that this had been dealt with but it is no better.
Tyre had nail in it but Bmw quoted about £250. Same tyre cost £175 elsewhere. Why the cost difference.
Car service carried out as expected thanks see above
The staff are excellent
Very Happy with the sales and after sales service department Nigel Carr from the Sales Team would not buy from anybody else and Michelle from the Service excellent at her job.
Service completed quickly and efficiently.
Great service from the Coopers Durham team. I would have scored them a 5 but unfortunately they found fault codes during the service which they didn't have time to address there and then. This is a slight inconvenience to make a return visit to fix.
Great service and very friendly and professional
Faultless and courteous
Only down side was said they would wash and valet inside the car , washed the car but did not do inside.
Wendy Hall provided excellent customer service throughout.
Average service levels and not what I would have expected. Wasn't offered a drink when checking in or collecting the vehicle. Car was washed but to a very poor standard, with areas missed.
all staff very helpful from the girls on the phone to lads who dealt with me
Been twice now for warentee work , both times came out with same faults and also more on top. Rubbish,
Really good service lovely staff very helpful
highly satisfied with Michel and Wendy who looked after me on the service desk
Contacted me to up date me on progress. Had already made enquiries to BMW to attempt to secure a contribution towards costs before I visited garage and knew of the seriousness of the repair required.
Very unprofessional communication(text messaging), information on collection changed several times, car needed a service 6 weeks after we purchased it, the sales man tried to charge us £100 too much when we came to collect the car. Cont below.....
As in 1 above great service from all staff who were both friendly and professional.and able to answer all my question about my car/service. All staff were most helpful.
It was Cooper Sunderland
Friendly and quite efficient service.
On collection car was just quickly washed and not dry .
Michelle was excellent at her job
Not acceptable and I will be putting in a formal complaint
After the service I called service staff on three occasions regarding a problem. I was promised a call back twice but my call was never returned and issue still remains unresolved.
As usual, everything went without a hitch
Quick investigation and recall repair done in a day. Courtesy car and my car cleaned and valet what more could you ask for. Excellent service and staff very helpful.
Easy process once car was booked in
Availability, cost and efficiency
Made the experience enjoyable
Very satisfied. Explained to Bilal what we were looking for, no pushy sales talk, located the car and purchase went through within 5 days
Small friendly Centre. Helpful with test drives. Salesman worked hard to get the car I wanted, it transpired he'd been working to secure the car from another dealer on a day off. No hard selling of the car or products I didn't want.
Cooper Durham did an excellent job and made the whole process a pleasure.
Welcoming but handover rushed
Staff made it very easy for me