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Basically, everything went according to plan. Easy & prompt date for work to be done (rear brake pads), the advised waiting time was spot on, and, in between, friendly attentiveness from both sales & service personnel (notably, Michelle & Josh).
I booked the service on line but when I arrived it wasn't on the schedule for that day
My only issue is that I left my baby car seat adaptors in the hire car and never got them back, they were £30 and I had to replace them quickly as I need them daily. I was disappointed Bmw were unable to retrieve them from the hire car I had.
From the lady on reception to Wendy on the service desk, both were down to earth, friendly and professional during my service period. The car was also well valeted, so thanks the that team.
Not happy that door trim,after only 12 months, not replaced . Appreciate not dealership but perhaps more persuasion on customers behalf could have been exerted .
Vehicle repaired in a timely and high quality manner, staff were superb, it is the aftercare element which is far too pushy that lets it down.
As mentioned above it has been difficult to deal the the sales executives
Always first class. The team are fantastic!
Able to give me a loan car at short notice which wasn't expected to be necessary
No problem with service dept.
Quality of work and service
As previous answer, this is the worst service I've had after many years Sofie dealing with Cooper Durham
I always recieve personal service from this particlar branch
Service done fully, car returned with valet.
I fitted new tyre 3 days prior to MOT and report came back with an array of tread depths. Advised that my rear brake pads were down to 4mm and needed replacing as legal limit is 3mm which is incorrect. Legal limit is 1.5mm
Very pleased with the work done and i now know were to take my X5 to get the work done and at a good price
My car was service to a very high standard excellent service
Always polite and friendly staff. A pleasure to visit this dealership.
Very helpful service representative. Excellent level of communication to keep the customer informed through the service process. Work completed to a high standard in a timely manner.
They always have a
After phone call to collect car I returned only to have to wait 45 mins to be seen by service staff and have my keys returned. And then it was only because I complained to the reception desk. Maybe a one off though, as dealt with promptly in past.
Exemplary service from the staff tailored to our needs
Complications with arranged Courtesy car availability.
The winter tyres were over inflated and all the same pressure. Not the correct pressure for normal load. Also the front nearside tyre has a very slow puncture. Now I can't pin this on BMW but if it is a poorly fitted tyre valve then it would be.
Member of staff assigned to me at my appointment only actually saw me when it was time to leave...bit of a waste of time to even say who it was in that case.
Straight forward with no complications.
Car was beautifully cleaned, and well presented. I was not totally happy at being told the high degree of wear on the inside edges of the front tyres was acceptable, as this follows my previous bad experience earlier this year when I had a similar pr
Service and staff excellent. Car valeting very good on inside. Poor washing on the outside
Everything went to lan
Helpful and supportive
I work as technician at ford dealership my vehicle was put into you with a wheel nut missing this wasn't picked up on health check as was the front brake discs that are excessively worn and the offside front steering link arm that as excessive play
I was at the dealership longer than expected.
Professional attitude attention two small detail such as cleaning the car windscreen
Looked after well while in the dealership.
It is the most convenient BMW Centre to my home
Great service and always helped me with any questions I've had.
No problems. Issues dealt with swiftly and without issue
Had to explain 3 times what I had booked. Used collection service but Car was not ready same day so couldn't use driver's car sat outside my home. Quoted wrong price for service. Still waiting for call to check paint. Really poor service.
Although I was too late for a car collection or courtesy car, I waited for my car in the show room and staff were accommodating.
The job was done ASAP. I was a bit surprised at the cost -£171 for a replacement switch for the handbrake but as the car was out of warranty, that was the price.
great service and very helpful stall
Customer service is 1st class
Very helpful and polite staff
Very good service
Service Staff were excellent, greeted offered a drink and explained the service plan really well.
Great every step of the way.
Experience was as expected
Always a good service
Courteous, friendly and knowledgable staff
They did exactly what they said they would do. There were no surprises.
Absolute joke of a dealership
Helped me out of a problem which would have left me without a car if it had not been able to be fixed
The service was done to my satisfaction. But - reversing lights non-functional, front wheels needed forcible removal when new tyres fitted by my tyre supplier and complimentary valet was a joke
Everything seemed to go very efficiently.
The salesman was spot on and due to his friendliness, knowledge it helped making a decision to buy our first bmw, he wasn't pushy at all, only downside was the manager kept sending someone else order form several times which is bad for DPA reasons.
Very attentive and spot on. Great with my grandson too who is only 3 but has a huge interest in cars especially grandads Beamer
The quality of service and the exceptional customer service - Rachel and Wendy in particular
Quick turnaround and even washed car.
Great service and customer care
Tyre pressures required adjustment within 2 days.
As given in first box.
Queries were solved and I had my car returned before I had originally expected.
Wash and hoover not up to the usual standard, marks on wheels, carpets and around gear stick. My memory stick containing music has also been wiped.
Service staff very good. This is the 4th time I've used them and each time I mention about the oil stains from the engineers on the interior of the car all over the leather seats (cream) they mark it every time.
Professional and very efficient
Bilal was excellent, didn't make me feel rushed at all.Helped me choose the best car I needed
Excellent in all aspects.Curteous and helpful.
Car recalled for theEGR replacement a task that appeared to take an hour to complete yet the car was kept from 9.20 am until 5.00pm why? Was it because I wasn't a paying customer I was put at back of que.
To long for a very small job
Very helpful staff. Quick and easy dealings.
They look after a number of our cars and I have always been very happy with the service provided
Because it didn't cause me problems in my day
Always get a great service at Cooper Durham. Staff are friendly and knowledgeable.
Staff are very courteous
Helpful with everything and very accommodating
I've been dealing with these people for approximately 8 years and they look after me extremely well.
Unable to find parking space. Went in for a simple windscreen wipers replacement. Staff unable to tell me how long it will last. Had to wait for over an hour. Special offer included 1L of windscreen wash - not provided.
Car was only part cleaned, top of the alloys were still caked in dirt...
I was booked into drop my car off for a service at 8.30am. At 9.00am I was seen by one of the service advisors.
Problem solved, just took a long while for an available date (with courtesy car) to get it booked in.
Cooper BMW managed to perform a service to the minimum standard however have been unclear when dealing with a 4 x warped break discs issue that they have initial stated was caused by a defect and later stated was caused by wear and tear.
excellent customer service throughout
Sometimes communication between customer and workshop is incomplete or incorrect. Discussion necessary to clear up any misunderstanding.
Very professional and friendly
The whole experience has been a shambles from start to finish. I very rarely get an update on the progress of the car so i have to chase this constantly. I dont get a reply to e-mails/texts and i have to chase for a answer. Still no car or date.
Sara and Alan were very helpful
A great salesman really helped and the car was presented and demonstrated brilliantly.
Great car great price quick turnaround
Service was brilliant, really took care of us from start to finish. Excellent customer care.
Excellent service on this occasion.
As per comment one the original service and point of car handover was brilliant and fantastic all thanks to How genuinely attentive and caring Sara was throughout the process.
Good attention and great service
The salesman who looked after me, Josh Perry, was a pleasure to deal with. He didn't use any jargon and didn't try to influence my decision. He simply gave me the facts on the vehicle and the finance and allowed me time to consider my options.
This is the 3rd BMW I have bought from Kevin Lewis who is a credit to Cooper Durham BMW
Kevin Lewis did all that I asked of him and was very helpful as was Nigel.