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About COOPER DURHAM

Find out more about what we do and our team.

Meet the team

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Richard Skinner

Head of Business

Andrew Elliot

New Car Sales Manager

Mike Heslop

Retail Manager

Neal Tuffs

Retail Manager

Alan Birks

New Car Sales Executive

Hannah Davies

New Car Sales Executive

Sara Dodds

New Car Sales Executive

Kevin Lewis

New Car Sales Executive

Kieran Banks

New Car Sales Executive

Nigel Carr

Used Car Sales Executive

Steven Dixon

Used Car Sales Executive

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

Lauren Duncan

Service Advisor

Wendy Hall

Service Advisor

David Doyle

Parts Advisor

Craig Dowson

Parts advisor

Ryan Gillham

Showroom Host

Helen Wiecek

Showroom Host

Susan Markham

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good standard, took longer than anticipated and resulted in a 6 hour wait however I appreciate that some things are unexpected

Service

An issue due to head unit intermittent failure not easy to detect however they resolved problem quickly

Service

A little slow to take keys etc. at start but made up for it with well informed staff to sort initial details and prompt return of car.

Service

Straightforward. Only issue is car parking area - not adequate !

Service

Long wait to drop car off. Refused to investigate a report fault even though still under warranty?

Service

Durham was excellent, they bent over backwards to accommodate my needs and the staff couldn't have been nicer all the way through .

Service

Service is easy to book and good communication with bmw but needing my car back in for another 3 days for a stereo isn't great.

Service

Customer service has declined i.e. Slow to book in lots of staff milling about. Staff to ring when service completed we had to ring hence travelling at busiest time of the afternoon.Payment of account was very unprofessional

Service

Excellent customer service from Abi, who arranged a lift home by Geoff once I had dropped my car off for a service and then picked back up once my car was ready to collect. Karl the technician sent a video explaining that my car had no problems

Service

As above poor service, Abby is very rude and lies. I was lied to on the phone telling me a new car only has a 12 month warranty. So anything has to be paid for. Lied to about the condition of my brakes. I was told they were worn out and proven not to

Service

I took a test drive with a workshop oprative to show faults that were listed Some intermittent some permanent He agreed on some after hearing them on the drive But then said they could not be found once i left. To note it was still There upon collec

Service

Everything done professionally.

Service

Service quoted online was 90 minutes and on arrival I was advised approximately 2 hours which was not too much of an issue but this went quite a bit beyond 2 hours. It was an engine oil and microfilter service.

Service

had an issue with the handbrake (annoying high pitched squeak from setting off) and mentioned this. was informed that this had been dealt with but it is no better.

Service

Tyre had nail in it but Bmw quoted about £250. Same tyre cost £175 elsewhere. Why the cost difference.

Service

Car service carried out as expected thanks see above

Service

Friendly staff

Service

The staff are excellent

Service

Very Happy with the sales and after sales service department Nigel Carr from the Sales Team would not buy from anybody else and Michelle from the Service excellent at her job.

Service

Service completed quickly and efficiently.

Service

Great service from the Coopers Durham team. I would have scored them a 5 but unfortunately they found fault codes during the service which they didn't have time to address there and then. This is a slight inconvenience to make a return visit to fix.

Service

Great service and very friendly and professional

Service

Faultless and courteous

Service

Very efficient

Service

Only down side was said they would wash and valet inside the car , washed the car but did not do inside.

Service

Wendy Hall provided excellent customer service throughout.

Service

Average service levels and not what I would have expected. Wasn't offered a drink when checking in or collecting the vehicle. Car was washed but to a very poor standard, with areas missed.

Service

all staff very helpful from the girls on the phone to lads who dealt with me

Service

Been twice now for warentee work , both times came out with same faults and also more on top. Rubbish,

Service

Really good service lovely staff very helpful

Service

highly satisfied with Michel and Wendy who looked after me on the service desk

Service

Contacted me to up date me on progress. Had already made enquiries to BMW to attempt to secure a contribution towards costs before I visited garage and knew of the seriousness of the repair required.

Service

Very unprofessional communication(text messaging), information on collection changed several times, car needed a service 6 weeks after we purchased it, the sales man tried to charge us £100 too much when we came to collect the car. Cont below.....

Service

As in 1 above great service from all staff who were both friendly and professional.and able to answer all my question about my car/service. All staff were most helpful.

Service

It was Cooper Sunderland

Service

Friendly and quite efficient service.

Service

On collection car was just quickly washed and not dry .

Service

Michelle was excellent at her job

Service

Not acceptable and I will be putting in a formal complaint

Service

After the service I called service staff on three occasions regarding a problem. I was promised a call back twice but my call was never returned and issue still remains unresolved.

Service

As usual, everything went without a hitch

Service

Quick investigation and recall repair done in a day. Courtesy car and my car cleaned and valet what more could you ask for. Excellent service and staff very helpful.

Service

Easy process once car was booked in

Service

See above.

Service

Availability, cost and efficiency

Service

Good experience

Sales

Made the experience enjoyable

Sales

Very satisfied. Explained to Bilal what we were looking for, no pushy sales talk, located the car and purchase went through within 5 days

Sales

Small friendly Centre. Helpful with test drives. Salesman worked hard to get the car I wanted, it transpired he'd been working to secure the car from another dealer on a day off. No hard selling of the car or products I didn't want.

Sales

Friendly helpful

Sales

Cooper Durham did an excellent job and made the whole process a pleasure.

Sales

Welcoming but handover rushed

Sales

Staff made it very easy for me