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About COOPER DURHAM

Find out more about what we do and our team.

Meet the team

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Richard Skinner

Head of Business

Anna Harris

General Sales Manager

Mike Heslop

Sales Executive

Sara Dodds

New Car Sales Executive and Motability Specialist

Kieran Banks

New Car Sales Executive

Nigel Carr

Used Car Sales Executive

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

Lauren Duncan

Service Advisor

Wendy Hall

Service Advisor

David Doyle

Parts Advisor

Ryan Gillham

Showroom Host

Helen Wiecek

Showroom Host

Susan Markham

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car collected oil change and health check done, returned washed as well. Very happy.

Service

Under the current covid conditions I thought everything went great.

Service

service completed on time very health & Safety aware in present circumstances

Service

Very helpful, friendly and efficient dealer. Really nice people to deal with.

Service

Great staff at BMW service department!

Service

Well looked after by Ryan the service contact he is very very professional in customer care commercial awareness and problem solving.

Service

Was all done so easy book it in dropped it off

Service

Very quick and professional

Service

Kept us informed and went above and beyond.

Service

My car was collected on the morning of the service from my home by a member of Coopers Staff and returned by him the same evening, The car was returned washed and in pristine condition, excellent service. Many thanks to Michael Wilkinson.

Service

Always happy to help

Service

Very good service

Service

Had a problem with some paint work was resolved with no issue

Service

Ryan kept me up to date with progress throughout the time my car was in the BMW Coopers Durham garage.

Service

found all staff i talked to very helpful. rang to let me know car was ready and when i picked it up car was clean and was even walked to car when i left

Service

good service, price as per quote,nice staff at reception

Service

Courteous Efficient Satisfactory

Service

Really friendly and helpful. Made sure problem was rectified and got to to speak to mechanic directly. Appeared knowledgable about M cars

Service

Great offer for summer safety check and staff very helpful

Service

Service was fast and efficient. On time and well carried out

Service

Always made welcome, and Wendy always explains in detail requirements, etc !

Service

Easy to arrange helpful and abiding to covid rules

Service

Staff brilliant. That's what counts when you buy and look after the car.

Service

BMW Durham always keep you informed about the work on your car. They also picked my car from home and returned it on the afternoon.

Service

Ryan was an absolute pleasure to deal with. He was thorough and talked me through the process and what to expect. He kept in contact in the days leading up to and the full day of the service. He was approachable, welcoming and engaging.

Service

On time , car collection

Service

It's always a pleasure to visit BMW Durham. All staff met are helpful and always have a smile.

Service

Attention to detail

Service

Customer service excellent, staff courteous and friendly (Wendy in particular).

Service

Problems sorted out under warranty

Service

Customer service, information and support was excellent

Service

Things couldn't have gone easier!

Service

Wendy was polite, courteous and highly efficient with high regards for customer safety during this Covid 19 situation. Nothing was a problem and all with a cheerful smile.

Service

Everything was clearly explained.

Service

Communication concerning the booking was clear and prompt both relating to the booking time, collection and return of the vehicle and to the work being carried out and additional issues that arose from the MOT.

Service

Efficient service, welcoming and knowledgeable staff.

Service

Everything completed to my complete satisfaction.

Service

Was seen by a well mannered person who gave me all the right answers to my questions

Service

To the best of my knowledge the car was correctly serviced.

Service

No problems

Service

My fault was repaired

Service

very good social distancing measures but still excellent customer support and service

Service

The service visit went well and the arrangements were very good

Service

Staff were super friendly and brightened my day

Service

Michael always im a happy customer and keeps me up to date

Service

Very satisfied

Service

Every thing I asked for was done on time and the car was returned when promised.

Service

No Issues. Car service completed. No problems. Dealer kept us informed at all times.

Service

All sound

Service

As we were unable to leave our home during the virus it was great to be able to have the car picked up & returned to us later.

Service

Always room for improvement

Service

Car ready on time with advice on tyres and condition of car

Service

Great communication

Service

Cooper Durham were very helpful, especially during the period of virus lockdown, service was arranged for as soon as the service centre reopened, the car was picked up from my home, serviced to a high standard, cleaned and returned.

Service

Service completed quickly and I was given a full breakdown of process and any recommendations

Service

Excellent service from Wendy and the team.

Service

They was an error in communications by the branch regarding a service appointment which caused some inconvenience but the lady I dealt with couldn't have been more helpful and it's this attitude that inspires confidence and encourages future dealings

Service

fast Nd on time

Service

Great service

Service

Work was carried out to plan while we waited by going for a walk.

Service

The staff at Coopers BMW Durham made the entire process of buying my new car totally stress free. My car was a Motability vehicle and Sarah, the Motability expert, was extremely friendly, putting me at ease immediately. I can't thank her enough.

Sales

No pressure from staff

Sales

I felt safe during the current situation which is important and was made to feel welcome and valued.

Sales

The quality of the centre and friendly and professional staff were all a new experience to us. We have never been treat so well in any other car sales - anywhere - ever. Well done.

Sales

Great sales team Sara Dodds exceptional