No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Car collected oil change and health check done, returned washed as well. Very happy.
Under the current covid conditions I thought everything went great.
service completed on time very health & Safety aware in present circumstances
Very helpful, friendly and efficient dealer. Really nice people to deal with.
Great staff at BMW service department!
Well looked after by Ryan the service contact he is very very professional in customer care commercial awareness and problem solving.
Was all done so easy book it in dropped it off
Very quick and professional
Kept us informed and went above and beyond.
My car was collected on the morning of the service from my home by a member of Coopers Staff and returned by him the same evening, The car was returned washed and in pristine condition, excellent service. Many thanks to Michael Wilkinson.
Always happy to help
Very good service
Had a problem with some paint work was resolved with no issue
Ryan kept me up to date with progress throughout the time my car was in the BMW Coopers Durham garage.
found all staff i talked to very helpful. rang to let me know car was ready and when i picked it up car was clean and was even walked to car when i left
good service, price as per quote,nice staff at reception
Courteous Efficient Satisfactory
Really friendly and helpful. Made sure problem was rectified and got to to speak to mechanic directly. Appeared knowledgable about M cars
Great offer for summer safety check and staff very helpful
Service was fast and efficient. On time and well carried out
Always made welcome, and Wendy always explains in detail requirements, etc !
Easy to arrange helpful and abiding to covid rules
Staff brilliant. That's what counts when you buy and look after the car.
BMW Durham always keep you informed about the work on your car. They also picked my car from home and returned it on the afternoon.
Ryan was an absolute pleasure to deal with. He was thorough and talked me through the process and what to expect. He kept in contact in the days leading up to and the full day of the service. He was approachable, welcoming and engaging.
On time , car collection
It's always a pleasure to visit BMW Durham. All staff met are helpful and always have a smile.
Attention to detail
Customer service excellent, staff courteous and friendly (Wendy in particular).
Problems sorted out under warranty
Customer service, information and support was excellent
Things couldn't have gone easier!
Wendy was polite, courteous and highly efficient with high regards for customer safety during this Covid 19 situation. Nothing was a problem and all with a cheerful smile.
Everything was clearly explained.
Communication concerning the booking was clear and prompt both relating to the booking time, collection and return of the vehicle and to the work being carried out and additional issues that arose from the MOT.
Efficient service, welcoming and knowledgeable staff.
Everything completed to my complete satisfaction.
Was seen by a well mannered person who gave me all the right answers to my questions
To the best of my knowledge the car was correctly serviced.
My fault was repaired
very good social distancing measures but still excellent customer support and service
The service visit went well and the arrangements were very good
Staff were super friendly and brightened my day
Michael always im a happy customer and keeps me up to date
Every thing I asked for was done on time and the car was returned when promised.
No Issues. Car service completed. No problems. Dealer kept us informed at all times.
As we were unable to leave our home during the virus it was great to be able to have the car picked up & returned to us later.
Always room for improvement
Car ready on time with advice on tyres and condition of car
Cooper Durham were very helpful, especially during the period of virus lockdown, service was arranged for as soon as the service centre reopened, the car was picked up from my home, serviced to a high standard, cleaned and returned.
Service completed quickly and I was given a full breakdown of process and any recommendations
Excellent service from Wendy and the team.
They was an error in communications by the branch regarding a service appointment which caused some inconvenience but the lady I dealt with couldn't have been more helpful and it's this attitude that inspires confidence and encourages future dealings
fast Nd on time
Work was carried out to plan while we waited by going for a walk.
The staff at Coopers BMW Durham made the entire process of buying my new car totally stress free. My car was a Motability vehicle and Sarah, the Motability expert, was extremely friendly, putting me at ease immediately. I can't thank her enough.
No pressure from staff
I felt safe during the current situation which is important and was made to feel welcome and valued.
The quality of the centre and friendly and professional staff were all a new experience to us. We have never been treat so well in any other car sales - anywhere - ever. Well done.
Great sales team Sara Dodds exceptional