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About COOPER DURHAM

Find out more about what we do and our team.

Meet the team

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Richard Skinner

Head of Business

Anna Harris

General Sales Manager

Mike Heslop

Sales Executive

Sara Dodds

New Car Sales Executive and Motability Specialist

Kieran Banks

New Car Sales Executive

Nigel Carr

Used Car Sales Executive

Helen Smith

Aftersales Manager

Neil Tippins

Parts Manager

Lauren Duncan

Service Advisor

Wendy Hall

Service Advisor

David Doyle

Parts Advisor

Ryan Gillham

Showroom Host

Helen Wiecek

Showroom Host

Susan Markham

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

spot on and communication and experience went well

Service

Excellent service

Service

Drop off, service completed on time at price quoted exactly as Ratchel said.

Service

As above

Service

The free valet was not of the standard expected and could have been better

Service

no problems, great service

Service

Great Service

Service

As always fantastic service

Service

We were made to feel valued

Service

Very friendly staff, who did my service in a timely manner.

Service

Friendly and helpful

Service

Everything I wanted was done hassle free. I even got a free wash and valet so my car looked fantastic when I picked it up, in fact it looked brand new. Very satisfied and I will be back.

Service

faultless service despite the limitations presented by Covid 19.

Service

Everything was done on time

Service

Always bend over backwards to help

Service

Courtesy car with no hassle drop of brilliant and on time

Service

Friendly helpful and keen to ensure that my requests were fully met.

Service

Well organised efficient. Staff happy and helpful

Service

collection and timely return of the vehicle was faultless. friendliness and courtesy of staff beyond reproach.very happy indeed.

Service

Issues resolved and feedback effective

Service

Professional

Service

I had my 335 & 35is to service / mot etc . Because of the current Covid situation the logistics of delivery and collection were very difficult - Helen Smith organised this for me and it all went smoothly.

Service

Car collected oil change and health check done, returned washed as well. Very happy.

Service

Under the current covid conditions I thought everything went great.

Service

service completed on time very health & Safety aware in present circumstances

Service

Very helpful, friendly and efficient dealer. Really nice people to deal with.

Service

Great staff at BMW service department!

Service

Was all done so easy book it in dropped it off

Service

Well looked after by Ryan the service contact he is very very professional in customer care commercial awareness and problem solving.

Service

Kept us informed and went above and beyond.

Service

Very good service

Service

Always happy to help

Service

My car was collected on the morning of the service from my home by a member of Coopers Staff and returned by him the same evening, The car was returned washed and in pristine condition, excellent service. Many thanks to Michael Wilkinson.

Service

Very quick and professional

Service

Had a problem with some paint work was resolved with no issue

Service

Ryan kept me up to date with progress throughout the time my car was in the BMW Coopers Durham garage.

Service

found all staff i talked to very helpful. rang to let me know car was ready and when i picked it up car was clean and was even walked to car when i left

Service

good service, price as per quote,nice staff at reception

Service

Courteous Efficient Satisfactory

Service

Service was fast and efficient. On time and well carried out

Service

Really friendly and helpful. Made sure problem was rectified and got to to speak to mechanic directly. Appeared knowledgable about M cars

Service

Great offer for summer safety check and staff very helpful

Service

Always made welcome, and Wendy always explains in detail requirements, etc !

Service

Easy to arrange helpful and abiding to covid rules

Service

Staff brilliant. That's what counts when you buy and look after the car.

Service

Ryan was an absolute pleasure to deal with. He was thorough and talked me through the process and what to expect. He kept in contact in the days leading up to and the full day of the service. He was approachable, welcoming and engaging.

Service

BMW Durham always keep you informed about the work on your car. They also picked my car from home and returned it on the afternoon.

Service

On time , car collection

Service

It's always a pleasure to visit BMW Durham. All staff met are helpful and always have a smile.

Service

Attention to detail

Service

Customer service excellent, staff courteous and friendly (Wendy in particular).

Service

Customer service, information and support was excellent

Service

Problems sorted out under warranty

Service

Things couldn't have gone easier!

Service

Great customer service, nothing was too much trouble. The staff at Cooper BMW Durham are friendly and professional. The whole buying experience was superb.

Sales

Very satisfied with service we received in these difficult times

Sales

Everything possible was done to ensure our safety & staff were very helpful, patient & went tge extra mile to assist us.

Sales

Considering the present climate (Covid) things ran relatively smooth

Sales

Excellent communication from all staff members including management, good experience

Sales

Great service and great experience.

Sales

Excellent service by Bilal, he was organised and professional. Made you feel at ease and supported during the purchase and car pick up.

Sales

Joshua Perry was brilliant

Sales

The staff at Coopers BMW Durham made the entire process of buying my new car totally stress free. My car was a Motability vehicle and Sarah, the Motability expert, was extremely friendly, putting me at ease immediately. I can't thank her enough.

Sales

No pressure from staff